Is my device supported?

Please review our System Requirements for information specific to your device.

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How do I log in to the app?

When you launch the app, log in with your user name and password. The app will save your login information, so you won't need to enter it every time you launch the app. Web portal and IP login are also supported on the sign-in page.

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Is there a limit on the number of mobile devices I may use?

There is no limit on the number of mobile devices you may use.

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Why does the streaming movie keep pausing?

You're probably experiencing some problems with your network connection. You can view movies over 3G, 4G, or Wi-Fi, but we recommend watching them over Wi-Fi.

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Can I change my video quality?

We'll update your video quality to create the best possible playback experience based on your network connection.

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Can I pause a movie to let it buffer?

Yes, however if you have less than 1 Mbps, pausing the video to buffer will not improve your experience.

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What is the minimum required bandwidth to stream video?

You need at least 1 Mbps for low resolution and 3Mbps for HD. We recommend 3G, 4G, or Wi-Fi connection for the best experience.

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Can I do all the same things with the app that I can do when I access Lynda.com from a browser?

While both formats give you unlimited access to the subscription library, each app contains bonus features that improve the experience based on the device. Some features, such as exercise files, transcripts, bookmarks, and account maintenance are not currently available on the app.

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