The videos will not play. How can I get them to play?

Most issues are solved by clearing your web browser's cache and cookies or logging out and logging back in. It may be easiest to switch to an alternate player by holding your cursor over Hi, Your Name at the top right of the page and selecting Profile > Site preferences. Below are additional trouble shooting tips that will usually solve any playback issue:
  • Log out of Lynda.com, quit your browser, and then log back in.
  • Try clearing your browsers cache and cookies. Click here to find out how.
  • See if restarting your computer solves the problem.
  • Make sure any privacy software, security software, or browser add-ons you may be running are not causing the problem.
  • Try removing browser add-ons. Make sure your operating system has all its important updates.
  • Try using a different web browser like Chrome or Firefox.

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I don't see the training I'm looking for. Can I send a request for training to be added to the online library?

We keep track of every request we receive and are tuned in to the needs of our members. Here's how to send us a new course request:


1. Select Contact us, located at the bottom of the page in the Support menu
2. For Department, select Feedback 
3. For Sub-department, select New Course Requests
4. Please fill in your contact information, a subject message, and your request.
5. Type the two words you see in the captcha (so we know you aren't a robot).
6. Click send.

If you'd like to see the latest releases on Lynda.com, click lynda.com at the top of the page and check out the New courses section.

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Is Lynda.com secure against the Heartbleed OpenSSL vulnerability?

We immediately patched any system that could have been impacted by this, and have verified that all Lynda.com infrastructure is protected from this vulnerability.

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I am working along with a course but now I'm stuck. Where do I go for help?

In each course there is an FAQ tab located under the video on the course page. Any problems that our members have encountered with a course, along with their solutions, are posted here. If you do not see the solution to your problem please click the ask a question button. Please provide us with us much detail as possible when reporting a problem. The name of the course and movie title are essential. If you would like to send us attachments such as screenshots please use the FAQ tab or email our Technical Support department directly (ts@Lynda.com). Your question must be directly related to the course and will be forwarded to the author. Our Technical Support staff will issue a confirmation email that your message was received. Please note that a response may take as long as two weeks due to the availability and variations in the schedules of our authors. The online library is intended to be learning at your own pace and we do not have educators on site to answer specific questions about the software programs or to assist members with their learning. Our Customer Service and Technical Support teams are unable to assist with program troubleshooting, individual projects, or research.

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Where are the exercise files located and how do I download them?

If you are a premium subscriber the files are available to you in the exercise files tab found below the title of the specific course.

Once you select the exercise files tab you will see one or more files starting with Ex_Files and ending with .zip. Left click this link once to download the file to your default download location. If you are prompted, choose Save rather than Open.

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I clicked on the exercise files tab but there are no files to download. How do I fix this?

The exercise files are available with our Premium memberships (unless it is stated in a training video that there are free exercise files provided).


If you are not a Premium member and would like to maximize your training by having the files used by the instructor, go to the Hi, Your Name menu located at the top right of any Lynda.com page and select Profile > Account + billing. From here you can change membership plan or upgrade membership.


If you are currently a Premium member and the words subscribe reactivate and log in are showing in the top right corner you are not currently logged in. Click the log in link and enter your user name and password. The exercise files should now be available to you.

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I downloaded the exercise files but now I can't locate them. Where are they?

The default download location varies from browser to browser and from operating system to operating system. Here are many of the most common locations: Mac: 1. The most common location is the Downloads folder located in your home folder. To access this folder open a new Finder window and click on your username in the left column (there should be a small house icon). Select the Downloads folder. Look for a file beginning with Ex_Files or sort by date and look for files downloaded today. 2. If the file is not located in the Downloads folder try checking your web browser's setting to see where the files are going. Here's how to check the location in the three most widely used browsers on the Mac: Safari: 1. With the browser open click the Safari menu in the top left corner. 2. Select Preferences… 3. In the General tab look for the Save downloaded files to: field. This will show you where files are being downloaded currently. You can change this location by clicking the drop down menu and selecting Other… Firefox: 1. With the browser open click the Firefox menu in the top left corner. 2. Select Preferences… 3. In the General tab look for the Save files to: field. This will show you where files are being downloaded currently. You can change this location by clicking the Choose… button and selecting a new location. Chrome: 1. With the browser open click the Chrome menu in the top left corner. 2. Select Preferences… 3. In the Under the Hood tab look for the Downloads field. This will show you where files are being downloaded currently. You can change this location by clicking the Browse… button and selecting a new location. If you'd like to be asked where to save your files each and every time check the Ask where to save each file before downloading checkbox. Windows based PC: 1. The most common location is the Desktop or Downloads folder located in your Documents folder (XP) or under your username (Vista, Windows 7). To access this folder use Windows Explorer. If you are using Windows XP you can click Start -> Documents -> My Documents and then double click on the Downloads folder. In Vista or Windows 7 click Start -> (your username in the top right corner above Documents and Pictures). Select the Downloads folder. Alternatively, in Vista or Windows 7 you can click Start and then start typing downloads. The first search result under Programs will be the correct Downloads folder (an icon with a folder and small blue arrow pointing downward will show). Once inside the Downloads folder look for a file beginning with Ex_Files or sort by date modified and look for files downloaded today. 2. If the file is not located in the Downloads folder try checking your web browser's setting to see where the files are going. Here's how to check the location in the three most widely used browsers on Windows based PCs: Internet Explorer: 1. The default location will be in the Downloads folder or on the Desktop. 2. This destination cannot be changed without editing the registry. Firefox: 1. With the browser open click Tools -> Options... 3. In the General tab look for the Save files to field under Downloads. This will show you where files are being downloaded currently. You can change this location by clicking the Browse… button and selecting a new location. Chrome: 1. With the browser open click the small wrench icon in the top right corner. 2. Select Options. 3. In the Under the Hood tab look for the Download location field (you may need to scroll down). This will show you where files are being downloaded currently. You can change this location by clicking the Browse… button and selecting a new location. If you'd like to be asked where to save your files each and every time check the Ask where to save each file before downloading checkbox.

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How do I extract or "unzip" the exercise files?

Many of the major operating systems have a built in utility that will assist with unzipping the exercise files. Here are specific instructions for each:
 
Mac:
1. Locate the .zip file you downloaded and double click on the file
2. The Archive Utility application will launch by default and unzip the file into a folder with the same name as the .zip file
3. If Archive Utility does not open then right click with a two button mouse or control click with a one button mouse on the file and select Open With -> Archive Utility
 
Windows XP:
1. First, make sure you are running the latest version of XP (Service Pack 3)
a. Click Start, and then click Run
b. In the Open box, type winver.exe, and then click OK. The version number is displayed in the About Windows box
c. If you are not running Service Pack 3 please visit http://windowsupdate.microsoft.com
2. Locate the .zip file you downloaded and right-click on the file
3. Select Extract All
4. The Extraction Wizard will now open. Click Next
5. Select a place you would like the exercise files to go. The default is the same directory the file is currently in. You can change this by clicking Browse
6. Click Next
7. Extraction should now be complete. Click Finish
 
Windows Vista, Windows 7, and Windows 8
1. Locate the .zip file you downloaded from Lynda.com and right click the file
2. A new window will open (unless you have a third party zip utility installed). Click the Extract All option
3. Select a destination for the files to be extracted. The default is the same directory the file is currently in. You can change this by clicking Browse.
4. Click the Extract button
5. Extraction should now be complete

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I am using Internet Explorer and am experiencing some problems with the menu bars not working, how do I fix this?

When using Internet Explorer you may need to disable Compatibility View. You can access this setting by going to Tools > Compatibility View. Make sure the setting is turned off, as Compatibility View will break our navigation menus.

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The exercise files I downloaded are not complete. What do I do?

The exercise files for every course have been compressed into a single ZIP file. Before you unzip the exercise files, verify the download is complete.

To verify the download is complete, you can compare the file size listed on the course page to the copy you've downloaded onto your computer.

1. Locate the size of the exercise files on the course page, listed in parenthesis next to the file name.

2. Verify the size of the copy you downloaded to your computer.

a. In Firefox, choose Tools > Downloads. The most recent download will be listed at the top and the file size will be listed below it.

b. In Safari, choose Window > Downloads. The most recent download will be listed at the bottom and the file size will be listed below it.

c. Internet Explorer users, browse to the location you saved the ZIP file, right-click the file and choose Properties from the contextual menu. The file size will appear in the General tab under Size.

File sizes in the online library are rounded to the nearest tenth of a megabyte (MB). Anything less than 1 MB will appear in KB locally. For example, .5 MB will be around 500 KB, .25 MB will be around 250 KB, etc.

3. If the file sizes match, unzip the ZIP file and continue with the training. If the file sizes do not match, delete any local copies of the file and try re-downloading it from the online library.

 

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What IP addresses does my network need to allow to access your training?

To get the current Lynda.com ip addresses, ask your network administrator to ping the following addresses:
s7.addthis.com
cdn.lynda.com
www.google-analytics.com
dnn506yrbagrg.cloudfront.net
www.googletagmanager.com
ct1.addthis.com
d31qbv1cthcecs.cloudfront.net
a.adroll.com
munchkin.marketo.net
cc.chango.com
d5nxst8fruw4z.cloudfront.net
www.google.com
bh.contextweb.com
r.casalemedia.com
cache.btrll.com
cdn.spotxchange.com
platform.twitter.com
connect.facebook.net
b.scorecardresearch.com
static.ak.facebook.com
s-static.ak.facebook.com
fbstatic-a.akamaihd.net


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What kind of bandwidth does your service require?

Our minimum requirements are 2Mbps but we recommend 3Mbps or higher.

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I have video but no audio when viewing the videos.

You may need to adjust your computers volume or verify the speakers are plugged in. You can also try rebooting the computer, as it may be driver or plugin related. Try changing your player preference by holding your cursor over Hi, Your Name then selecting Profile > Site Preferences

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How do I change my player preference in my account?

When you are logged in, hold the cursor over your name at the top right of any Lynda.com page to see the account menu.
 
1. Select Profile
2. Select Site preferences
3. Select a player from the player options
4. Select Save near the bottom of the page

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Why do I see strange characters/code/jibberish when I try to watch a training video on my iPhone or iPod Touch?

You might have JavaScript disabled. Here is how to check and fix your settings:
    •Launch the Settings application
    •From the Settings application tap on Safari
    •Scroll down and make sure that JavaScript and Plug-ins are set to ON.
    •If they were set to ON already make sure that Accept Cookies is set to From Visited.
    •If that was already set as well tap the Clear History, Clear Cookies and Clear Cache buttons below that. You will need to confirm each operation.

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Do I need the software to do the tutorials? For example, do I need Dreamweaver to do the Dreamweaver course, or AutoCAD for the AutoCAD course?

For the best learning experience you should follow along with your own installation of the software application during the training video. The exercise files available to Premium subscribers frequently require the application used to create them. But if you don't have the application used in the course, you can still learn a great deal. Some fundamental concepts can even be applied to other software applications.

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I'm using Chrome 3 or higher and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?

While logged in, click on the log out link at the top right to formally log out. After the site has completely logged you out, try logging back in again. This will end the session components in a way that closing your browser and logging in again will not. Formally logging out is a good way to clear up most playback issues.

Clearing the browser's cache and cookies can fix problems with playback as well. Here's how to do that in Chrome 3 or higher:
Windows and Linux instructions:
1. Click the wrench icon on the browser toolbar.
2. Select Tools.
3. Select Clear browsing data…
4. Check Empty the cache.
5. Check Delete cookies and other site data.
6. You can leave all other options unchecked.
7. Use the Clear data from this period menu to select Everything.
8. Click the Clear Browsing data button.

Mac instructions:
1. Select the Chrome menu and then Clear Browsing Data...
2. Check Empty the cache.
3. Check Delete cookies and other site data.
4. You can leave all other options unchecked.
5. Use the Clear data from this period menu to select Everything.
6. Click the Clear Browsing data button.

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Why does the streaming movie keep pausing?

You may be experiencing slow data transfer.  If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the movie has downloaded by looking at the controller bar at the bottom of the player window. You will see the bar fill in with gray, from left to right, as the movie downloads. Once the controller bar is completely filled in with gray, the movie has finished downloading.

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I am running Norton Personal Firewall, and I am having trouble accessing the movies.

If you are running Norton Personal Firewall, or if you have Privacy Control activated, please do the following:

  1. Double-click on the SSL-Secured icon (the padlock) in the lower right-hand corner of the online library screen. The Certificate Information screen will appear. Double-click on the Install Certificate icon. When the Certificate Import wizard appears, install the certificate by clicking the Automatically Select button. Continue through the Install wizard by clicking next, etc.
  2. Open Norton Personal Firewall and deactivate the Privacy Control, so the status reads "Off."
  3. Restart your computer. You should now have full access to the online library.

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I'm still having problems, who can I contact to help?

Our contact us form is available 24X7 for technical support. Please include the following: your computer type; your system profile (i.e. what operating system you are running); a list of the apps that run automatically at login; your connection speed; and the exact details of the problem you are encountering. We will research the problem and contact via email or phone.  You may also contact us by phone Monday–Friday, 6:00 a.m.–5:00 p.m. PST or Saturday and Sunday 7:00 a.m. - 4:00 p.m. PST at +1 805 477 3900.

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Do you offer closed captioning?

Closed captioning is an assistive technology that presents spoken words and sounds as a text track, or "captions". The term "closed" means that not all viewers see the captions automatically; closed captions must be activated or enabled. If you've ever watched a foreign film with subtitles, closed captions are quite similar – the main difference being that the text shown on screen is the same language that is being spoken.

We are proud to offer closed captioning for select training titles on Lynda.com, denoted by the CC graphic. The benefits of closed captioning are two-fold; it helps those with impaired hearing follow along and also enables us to provide you with the ability to search the text of the closed captioned movies in our library. Studies have shown that watching films with closed captions enabled can improve comprehension. It is our hope that by providing closed captions for our training it will help you gain a deeper understanding of the presented subject matter.


To enable Closed Captioning within a movie, select the small CC button near the bottom of the window when you launch a movie. If you do not see this button, Closed Captioning is not available for this course.

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How does the bookmarking feature work?

The bookmark feature allows you to mark videos. If you would like to add a bookmark, please follow the steps below:

1. Navigate to the course you wish to bookmark
2. Below the video player, select the Contents tab
3. Click the bookmark icon next to the video you wish to bookmark
4. To add details to your bookmarks, navigate to Hi, Your Name > History
5. Select the bookmarks tab
6. Select edit next to the bookmark you wish to edit
7. Add a description and tags. Please write each tag separated by spaces, and put multi-word tags in quotes.
8. Select update

 

 

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I'm looking for a specific subject or topic. How do I find what I'm looking for?

The Lynda.com library is a self-learning resource with tools to help you find training on many different software applications. Here are the tools you can use to find what you are looking for:
 
Site Search:
At the top of each page on Lynda.com there is a search box that you can use to find key words from the course material and headings. We have added advanced filtering which displays to the left of the results of the initial search. Entering filter terms will help you narrow down the results by category, vendor, software, and author. Here are some tools that will often make your search more effective: If you are looking for an exact phrase often times it's best to use quotation marks around the phrase to find exactly what you want. For example, if you are looking for training on soft focus techniques it would be better to search for "soft focus" with the quotation marks than without.
 
Search this course:
You can find information from within specific courses much more effectively with the Search this course feature, which allows you to search the dialog, headings, and key words from one specific course. Any of our new courses or older courses that we've added Closed Captioning to will allow you to search the course material and will return results specific to chapters, specific movies, and specific time codes within movies. Some older courses and new releases will not yet have this feature until we update their transcripts, but we're working hard to make sure all of our older courses eventually have this helpful feature.
 
Browser Page Searches:
You can search any page on the internet for letters, words, and phrases with this handy trick. By pressing control + F (Windows) or Command F (Mac), your browser should add a "find" field at the bottom left or top right corner of your browser window where you can type anything you wish to be highlighted on the page you are viewing. If your browser finds multiple results for the information you searched for you can cycle through them with the next and previous arrows next to the find box.

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These FAQ’s have not solved my problem.

If you are still experiencing problems, our Technical Support Team can be reached using our contact us form or by calling toll free in the US: 1.888.33.LYNDA (1.888.335.9632) or internationally: 1.805.477.3900

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I received this error message:
We require that your browser can accept cookies in order to log in. Please enable your browser cookies and then close and restart your browser to log in."

To enable cookies in Firefox, go to the Tools menu and select Options. Under the Privacy tab, click to expand the Cookies heading and reveal the full menu. Check the Allow Sites to Set Cookies box. Click OK.

In Safari, go to the Safari menu and select Preferences. Under the Security tab, set the Accept Cookies preference to Always. Close the Preferences window.

In Internet Explorer, go to the Tools menu and select Internet Options. Under the Privacy tab, make sure the slider is set to Medium (the default setting for IE). Click OK.

Close and restart your browser. If you still receive the error message, check the clock on your computer. Make sure the date and time are correct, and then log in again. This should resolve the problem.

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When I click on a movie, I hear the author speaking.  How can I get the video portion to display?

You may need to update your Flash Player or change to an alternate player.
When you are logged in, hold the cursor over your name at the top right of any Lynda.com page to see the account menu.
1. Select the Site preferences link.
2. Select a player from the player options.
3. Click Save near the bottom of the page.

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I am working along with a course but now I'm stuck. Where do I go for help?

In each course there is an FAQ tab located under the video on the course page. Any problems that our members have encountered with a course, along with their solutions, are posted here. If you do not see the solution to your problem please click the ask a question button. Please provide us with us much detail as possible when reporting a problem. The name of the course and movie title are essential. If you would like to send us attachments such as screenshots please use the FAQ tab or email our Technical Support department directly (ts@lynda.com). Your question must be directly related to the course and will be forwarded to the author. Our Technical Support staff will issue a confirmation email that your message was received. Please note that a response may take as long as two weeks due to the availability and variations in the schedules of our authors. The online library is intended to be learning at your own pace and we do not have educators on site to answer specific questions about the software programs or to assist members with their learning. Our Customer Service and Technical Support teams are unable to assist with program troubleshooting, individual projects, or research.

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I'm having trouble with one of Adobe's products. Where can I go for help?

We recommend the following resources when you are searching for support or answers about Adobe products:

Adobe Forums
http://forums.adobe.com/

Adobe Forums provide an interactive online environment for vibrant discussion of Adobe products and related topics, where Adobe users exchange questions, offer ideas and suggestions, and share tips and tricks.

Forums are a great source for education and troubleshooting, and are an alternative to Adobe's official customer support channels. If you require one-on-one assistance or prefer to contact Adobe Customer Care directly, please visit the support programs page (see below).

Adobe Support
http://www.adobe.com/support/

Click on the icon that corresponds to the program you are having difficulties with or click on Select product support center below the icons, select the program from the list, and click Go.

The next page to load will offer help and support in a number of ways. Top issues, recent documents, and installation help are all available as well as community help, video tutorials, book excerpts, and top FAQ picks. It is very possible that someone has had a similar problem or question to yours and an expert has already answered the question.

Adobe's Community Help brings together active Adobe product users, Adobe product team members, authors, and experts to give you the most useful, relevant, and up-to-date information about Adobe products. Whether you're looking for a code sample or an answer to a problem, have a question about the software, or want to share a useful tip or recipe, you'll benefit from Community Help. Search results will show you not only content from Adobe, but also from the community.

Adobe Individual Per-incident Support
http://www.adobe.com/support/programs/individuals/

Adobe also offers paid per-incident support. You are able to get help from trained Adobe support consultants with troubleshooting and usage tips. No annual contract is needed; simply purchase support on a per-incident basis (prices vary). Visit the above link to contact Adobe for this service.

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