Can I log in to the online library from any computer with my user name and password, or am I limited to a single computer?

Yes, you can log in to the online library from any internet-connected computer. However, you can only be logged in to one computer at a time.

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What software do you use for screen capture to video?

For Macintosh screen capture, we use Ambrosia Software's Snapz Pro. For Windows screen capture, we use TechSmith's Camtasia Studio.

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I would like to change some of my contact information. How do I do that?

If you wish to change your contact information, please follow these steps:

1. Log in to Lynda.com
2. Select Hi, Your Name at the top right of any Lynda.com page
3. Select Profile
4. Select Edit next to the piece of information you wish to update
5. Enter your new information in the appropriate fields
6. Select Save to confirm changes

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Where can I find my course history?

Access your playlists, course history, recommended courses, bookmarks, and certificates of completion by navigating to Hi, Your Name > History at the top right of any Lynda.com page when you are logged in to the site.

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What are the benefits of using the exercise files, and can I do your training without them?

While downloading and using the exercise files can further facilitate learning, the exercise files are not essential. The self-paced training usually involves the manipulation of assets, such as an image, web page, or design, for the purpose of reinforcing the topic at hand. Those with Premium access are able to download the very same files being manipulated by the trainer, so that they can follow every exercise, step-by-step, using the exact same assets.

NOTE: The native software application, e.g. Adobe Photoshop, is required to run the exercise files. Software must be purchased separately.

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Can I download your online tutorials?

Annual premium members, and people who log in to Lynda.com through their school or organization, can use our free apps to watch courses offline—even when there's no Internet available. See our app page for details. 
 
Please note: to access downloaded videos, you must be logged in to your Lynda.com account. If are logged out for any reason, you must log back in prior to viewing your offline content. 

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Do you offer courses taught in languages other than English?

Yes, video2brain, a division of Lynda.com, offers courses in French, German, and Spanish languages that cover 3D and animation, audio, business, design, developer, photography, video, and web.  Each language library requires a separate subscription.
 
 

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I no longer wish to receive your newsletters, how do I remove myself from your email list?

If you would like to update your newsletter preferences, please follow these steps:

1. Navigate to www.lynda.com/newsletter
2. Select the Manage your subscriptions button
3. Enter your email address in the email field
4. Select Continue
5. Check the box next to the emails you would like to continue receiving, or select Unsubscribe all
6. Select Save

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How do I reactivate my account?

To reactivate your account please follow these steps:

1. Navigate to www.Lynda.com
2. Select the reactivate link located in the upper right corner.
3. Enter in your user name and password and then click submit.
4. Select the subscription type you would like to purchase.
5. Update your billing information if needed.
6. Enter your credit card information.
7. If you agree to our Terms of Service check the box.
8. Click submit to process your order.

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How do I cancel my account?

If you would like to cancel your membership, please follow these steps:

  1. Log in to Lynda.com
  2. Select Hi, Your Name at the top right of any Lynda.com page
  3. Select Profile, then Account + billing
  4. Under Account + billing, please select the cancel link
  5. Follow the remaining prompts to complete your cancellation

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How do I turn continuous auto play on/off?

To tun auto play on/off, select Settings > Auto Play ON/OFF in the lower bottom right corner of the video player. 

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Where can I find the free training tutorials?

The free introductory and hands-on training videos should give you a good feel for our teaching style and what each course covers. Every one of our courses offers free video tutorials.
Using the drop-down menus found throughout the site, look through our courses by subject, software or author.
The tutorials in blue colored text on a course page are available to watch without a membership. Those that are in black text require subscribing to the Lynda.com Online Training Library for access.

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