Learn how to clearly convey information and ideas in an engaging manner. Explore how to build trust, communicate effectively, and be heard in all parts of your organization. Learn important interpersonal communication skills and strategies for igniting curiosity, attention, trust, and respect.
Retail sales can be tough, but it can be a great job to kick-start your career. This learning path provides you with the skills not just to succeed in your retail sales job, but also to excel. Learn to start conversations, listen effectively, and truly understand what your boss is expecting and get a great head start.
Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you're helping, and turn challenging customers into true allies.
Learn how to develop and maintain collaborative, constructive, and cooperative working relationships. Identify opportunities to connect teams, departments, units, and organizations. Discover how to interact with others and give them confidence in the intentions of you and your organization.
Discover how to make your customers and their needs a primary focus, while at the same time developing and sustaining productive customer relationships. Develop skills for listening to customer needs, building rapport with those you're helping, and turning challenging customers into true allies.
Learn how to plan for and anticipate consequences and trends for your business. Discover how to curate information, identify issues, and forge relationships. Learn how to commit to a course of action, develop alternatives, and use facts, resources, and organizational values to achieve your goals.