ITIL® is a popular framework for IT service management. This learning path is designed to prepare you for the popular Foundations certification, as well as provide advice on how to implement it in the real world, and generally better align IT services with the needs of your business.
Prepare for the ITIL® Foundations exam.
Discover how to put ITIL® into practice at your organization.
Learn what the Information Technology Infrastructure Library (ITIL) is, and how it can help align IT services with the needs of your organization.
7h 43m • COURSE
Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts with David Pultorak
Learn how to put the seven key ITIL® Foundation concepts into practice. This course shows how to apply concepts such as the service management lifecycle to real-world IT scenarios.
2h 12m • COURSE
Putting ITIL® into Practice: Problem Management Techniques with David Pultorak
Learn ITIL®-endorsed problem management techniques for preventing and resolving problems underlying interruptions in IT services.
1h 52m • COURSE
Putting ITIL® into Practice: DevOps for ITIL® Practitioners with David Pultorak
In this installment of the Putting ITIL® into Practice series, get a practical start at applying DevOps concepts within your ITIL®-driven enterprise IT organization. Examine where DevOps and ITIL intersect, and how to adapt both ITIL® and DevOps for each other in an enterprise setting.
1h 50m • COURSE
You'll learn ITIL® skills with these experts.
Mark Thomas is a trainer, speaker, and consultant with over twenty years of professional experience. Mark's background spans leadership roles from datacenter CIO to management and IT consultant. Mark has led large teams in outsourced IT arrangements; conducted project-management-organization (PMO), service-management, and governance activities for major project teams; managed enterprise application implementations; and implemented governance processes across multiple industries. Mark has experience with consulting with "Big Five" firms in the health care, manufacturing and distribution, services, high technology, and government verticals.
Mark is an iterim leader who is committed to solving hard problems and delivering excellent strategic results. Additionally, Mark has forged a reputation as a trainer and speaker in several disciplines. He acted as interim leadership for clients, providing a specific focus on organizational design, operational processes, and governance models. Typical engagements include assessments, hands-on implementation, and training in the IT service management, governance controls, and technical management domains.
Mark currently serves as the Information Technology Senior Management Forum (itSMF) Kansas City Local Interest Group president, as well as the itSMF national CobiT Special Interest Group president, and regularly speaks at association events.
David Pultorak is a veteran IT management consultant and the founder and CEO of Pultorak & Associates.David leverages his wealth of industry knowledge to help individuals, teams, and organizations improve service management outcomes and practices. In addition to founding Pultorak & Associates—a provider of ITIL® consulting, training, courseware, and exams—he's also the founder of Acceleres, which helps organizations get further, faster with digital transformation, with a focus on Microsoft products and technologies. Most recently, he founded the Open Service Management Alliance, which promotes open, community-driven, social service management. David has reflected his experience in his content contributions to ITIL®, COBIT, MOF, and OSM, and in numerous books, articles, and speeches. He has a master's degree from the University of Pennsylvania focused on organizational science, and undergraduate degrees in math and music.