ITIL® is a popular framework for IT service management. This learning path is designed to prepare you for the popular Foundations certification, as well as provide advice on how to implement it in the real world, and generally better align IT services with the needs of your business.
Prepare for the ITIL® Foundations exam.
Discover how to put ITIL® into practice at your organization.
Putting ITIL® Into Practice: Applying ITIL® Foundation Concepts with David Pultorak
Learn how to put the seven key ITIL® Foundation concepts into practice. This course shows how to apply concepts such as the service management lifecycle to real-world IT scenarios.
2h 12m • COURSE
Putting ITIL® into Practice: Problem Management Techniques with David Pultorak
Learn ITIL®-endorsed problem management techniques for preventing and resolving problems underlying interruptions in IT services.
1h 52m • COURSE
Putting ITIL® into Practice: DevOps for ITIL® Practitioners with David Pultorak
In this installment of the Putting ITIL® into Practice series, get a practical start at applying DevOps concepts within your ITIL®-driven enterprise IT organization. Examine where DevOps and ITIL intersect, and how to adapt both ITIL® and DevOps for each other in an enterprise setting.
1h 50m • COURSE
You'll learn ITIL® skills with these experts.
David Pultorak is a veteran IT management consultant and the founder and CEO of Pultorak & Associates.David leverages his wealth of industry knowledge to help individuals, teams, and organizations improve service management outcomes and practices. In addition to founding Pultorak & Associates—a provider of ITIL® consulting, training, courseware, and exams—he's also the founder of Acceleres, which helps organizations get further, faster with digital transformation, with a focus on Microsoft products and technologies. Most recently, he founded the Open Service Management Alliance, which promotes open, community-driven, social service management. David has reflected his experience in his content contributions to ITIL®, COBIT, MOF, and OSM, and in numerous books, articles, and speeches. He has a master's degree from the University of Pennsylvania focused on organizational science, and undergraduate degrees in math and music.