Learn the core concepts of PC maintenance to prepare for a job as an IT technician. From deployment, administration, and networking fundamentals for Windows 10 to the basics of PC anatomy and troubleshooting, develop the skills needed to identify and resolve IT issues.
Develop administration and troubleshooting skills.
Learn installation best practices for hardware and software.
IT professionals: Learn the tools and techniques to manage Microsoft's latest client OS, Windows 10.
3h 3m • COURSE
Learning Windows 10 Deployment with Microsoft Deployment Toolkit 2013 with Matt Hester
Learn how to install and deploy the latest Windows desktop OS (Windows 10) to medium-sized organizations with Microsoft Deployment Toolkit 2013 and other Windows deployment tools.
1h 59m • COURSE
Windows 10: Administration with Martin Guidry
Learn how to keep Windows 10 in tiptop shape. Windows 10 Administration is designed for IT professionals who want to keep their Windows maintenance skills sharp, and new Windows administrators who want to prepare for a job in IT.
1h 56m • COURSE
Windows 10: Networking with Joli Ballew
Learn how to use the network options in Windows 10 to connect to a network, configure network settings, maintain a firewall, and troubleshoot connectivity issues. This course also helps you prepare for topics in Microsoft exam 70-697, Configuring Windows 10 Devices.
1h 7m • COURSE
Windows 10: Configure, Secure, and Manage Data with James Gonzalez
Learn how to manage and secure Windows 10 data. Find out how to configure data storage, secure and encrypt data, and manage access to data on your network.
1h 53m • COURSE
Mac OS X El Capitan for IT Administrators with Sean Colins
Get an IT administrator's guide to installing, configuring, backing up, and troubleshooting Mac OS X El Capitan.
4h 11m • COURSE
Learning Apple Remote Desktop with Sean Colins
Monitor, control, and install software on all the Mac computers on your network, without ever leaving your desk, using Apple Remote Desktop (ARD).
2h 19m • COURSE
Learning Mojo Helpdesk with Anson Alexander
Learn how to set up and manage a help desk with Mojo Helpdesk ticketing software.
1h 26m • COURSE
Learning Mobile Device Security with Ryan Spence
Get a practical, hands-on approach to mobile security: securing your Android or iOS phone against hackers, thieves, and snoops.
1h 11m • COURSE
Troubleshooting Common PC Issues for Users with Dan Gookin
If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. This course shows you how to troubleshoot hardware, software, and network issues. Learn how to diagnose the causes of PC issues, run repair steps, restore systems, and more.
2h 12m • COURSE
You'll learn PC maintenance with these experts
Jim Boyce is a senior technical account manager at Microsoft and an expert on operating systems and productivity software. A former contributing editor for Windows Magazine, Jim writes for several technical publications and websites. He has authored over 50 books on topics including Windows, Windows Server, Office applications, and programming.
Matt Hester is an IT pro, author, and technical evangelist who specializes in Microsoft server technologies.
Matt believes that being an IT pro means working with computers right where the magic begins. He has been involved in the IT pro community for over 20 years, and loves reaching out to users and customers in the local community. He is a skilled and experienced communicator, and has presented to audiences nationally and internationally in excess of 5,000 and as small as 10. He cites his father as his role model: "The older I get, the smarter he gets." Funny how that works! Matt has written four articles for TechNet magazine and has published three books for Sybex: Microsoft Windows Server 2008 R2 Administration Instant Reference, Automating Microsoft Windows Server 2008 R2 with Windows PowerShell 2.0, and Microsoft Windows Server 2012 Administration Instant Reference. A movie buff with a massive DVD collection, Matt also runs marathons and dreams of being a pro football player or joining the PGA tour.
Martin Guidry is a Microsoft Certified Trainer and an authority on topics such as SQL Server and SharePoint. He has over 3,000 hours of classroom experience teaching over 600 students, and he has passed 46 Microsoft Certification exams, which prompted Microsoft to hire him to write future exams. A native of Carencro, Louisiana, Martin earned a bachelor's degree from University of Louisiana, where he pursued graduate work in computer science. Martin has done freelance consulting in software development and database design since 1997.
Joli Ballew is a Windows Desktop Experience MVP, a technology trainer, and a writer.
Joli holds several certifications, including CompTIA A+, MCSE, MCDST, MCT, and MCTS: Office Project 2007 and Windows 7, Configuring. She has written over 50 books for Microsoft's Windows XP Expert Zone, over 400 articles for Bright Hub, and textbooks for Microsoft's MCDST certification and the MCTS: Managing Projects with Microsoft Office Project 2007 certification. Joli has created training videos for KeyStone Learning, and teaches computer classes at Brookhaven College and Collin College. She is also the Microsoft IT Academy coordinator at Brookhaven College. In her free time, she enjoys yoga, yard work, and teaching her cats, Pico and Lucy, new tricks. Find her books at her Amazon.com author page, or visit her website for more information.
James Gonzalez is an educator, writer, and instructional designer with a focus on technology. He believes technology can inform and improve the lives of others. James has over 20 years of teaching and training experience and is the author of numerous courses, articles, and books, including more than 30 video-based courses in various computer fields.
When not teaching or publishing, James provides consulting, training, and technical production services to a diverse clientele of corporate, government, and small business clients.
Sean Colins is the CEO and founder of CoreQuick LLC, a private consulting firm with customers located all around the world.
Sean specializes in advising executives on technology strategies for creating highly effective, yet budget-conscious paths forward, always maintaining an awareness of long-term goals and the bottom line. Sean's unique ability to motivate team members, plan for contingencies, and keep an eye on large-scale goals allows him to be any CEO's most valued advisor. Sean authors courses for LinkedIn Learning and Lynda.com, and is responsible for over 25 individual works with a combined global audience numbering in the millions. His contribution to the learning library here helps business leaders, educators, technology professionals, and students to understand both academically and practically how some of the internet's most fundamental technologies really work, including web servers, file servers, DNS, SSL, MDM, and firewalls. More information about Sean can be found at the CoreQuick LLC website.
Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.
Ryan Spence is the director of enterprise mobility management at MOBI and supports Fortune 100 clients around the world. He is critically engaged in the public and private dialogue on the changing state of IT, as the field of mobility continues to redefine the nature of work. Ryan is currently involved in several publications regarding his field and speaks regularly to groups wrestling with the past, present, and future of technology.
Dan Gookin is the author of more than 120 titles. He has been writing about technology for over 20 years.
Dan combines his love of writing with his gizmo fascination to create books that are informative, entertaining, and not boring. Because his 120 titles titles have 12 million copies in print that have been translated into over 30 languages, Dan can attest that his method of crafting computer tomes seems to work.
Perhaps his most famous title is the original DOS For Dummies, published in 1991. It became the world's fastest-selling computer book, at one time moving more copies per week than the New York Times #1 bestseller (though as a reference, it could not be listed on the NYT Bestseller list). From that book spawned the entire line of For Dummies books, which remains a publishing phenomena to this day.
Dan's most popular titles include PCs For Dummies, Word For Dummies, Laptops For Dummies, and Droid X For Dummies. He also maintains the vast and helpful website, www.wambooli.com.
Dan holds a degree in communications/visual arts from the University of California, San Diego. Presently, he lives in the Pacific Northwest, where he enjoys spending time with his sons playing video games inside while they watch the gentle woods of Idaho.