Learn the core concepts of PC maintenance to prepare for a job as an IT technician. From deployment, administration, and networking fundamentals for Windows 10 to the basics of PC anatomy and troubleshooting, develop the skills needed to identify and resolve IT issues.
Develop administration and troubleshooting skills.
Learn installation best practices for hardware and software.
Building Your Technology Skills with Martin Guidry
Build your technology skills, one tutorial at a time, and discover tips targeted at busy IT professionals.
3h 29m • COURSE
Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting with Scott Jernigan
Review information that can help empower end users to solve beginner-level IT issues. Explore tips for configuring mobile devices, setting up Wi-Fi, dealing with malware, and more.
2h 7m • COURSE
Computer Components and Peripherals for IT Technicians with Dan Gookin
Learn how to maintain a computer—inside and out. Learn how to manage internal and external components, such as processors, motherboards, monitors, and printers.
2h 19m • COURSE
Learning PC Maintenance and Performance with Dan Gookin
Maintain the performance of your PC. Learn how to make sure your system is running at its peak by adjusting Windows security settings, backup and recovery options, and updates.
51m 50s • COURSE
Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications with Scott Jernigan
Everyone can benefit from knowing how IT works. Get tips to solve beginner-level IT issues related to computer setup, app installation, file management, backup, and more.
2h 18m • COURSE
Troubleshooting Common PC Issues for Users with Dan Gookin
Do people rely on you to diagnose and fix their computer issues? Let this course help you to help them. Learn how to troubleshoot a range of hardware, software, and network issues.
1h 58m • COURSE
Windows 10 for IT Pros Essential Training with Brien Posey
Explore the tools you need to implement and manage the Windows 10 operating system.
2h 53m • COURSE
Windows 10: Administration with Martin Guidry
Learn how to keep Windows 10 in tip-top shape. This course is designed for IT professionals and new Windows administrators who want to prepare for a job in IT.
1h 58m • COURSE
Windows 10: Security with Martin Guidry
Learn how to protect your network, files, and system. This course covers authentication, authorization, encryption, antivirus, antimalware, and network security setup.
2h • COURSE
Windows 10: Networking with Joli Ballew
Learn the basics of Windows networking. Find out how to connect to a network, manage network settings, maintain a firewall, and troubleshoot connectivity issues in Windows 10.
1h 11m • COURSE
Windows 10: Troubleshooting for IT Support with Andrew Bettany
Learn how to troubleshoot Windows 10 issues commonly encountered by IT and help desk professionals.
3h 42m • COURSE
macOS Sierra for IT Administrators with Sean Colins
Knowing how to administer and configure macOS is a key skill that any IT admin should know. Learn how to back up, restore, monitor, and secure macOS Sierra.
3h 18m • COURSE
IT Service Desk Careers and Certifications: First Steps with Fancy Mills-Knebel
Explore different careers and certifications that can help you start an IT career or advance your existing IT service desk career.
2h 18m • COURSE
You'll learn PC maintenance with these experts
Martin Guidry is a Microsoft Certified Trainer and an authority on topics such as SQL Server and SharePoint.
Martin has over 3,000 hours of classroom experience teaching over 600 students, and he has passed 46 Microsoft Certification exams, which prompted Microsoft to hire him to write future exams. A native of Carencro, Louisiana, Martin earned a bachelor's degree from University of Louisiana, where he pursued graduate work in computer science. Martin has done freelance consulting in software development and database design since 1997.
Scott Jernigan has been chief editor at Total Seminars for over 15 years.
Another unlikely hero in the Total Seminars' saga, Scott was a University of Houston medieval history doctoral student. He sure knew a lot about computers though, primarily because of his obsession with computer games. Scott left the doctoral program and has poured his heart and soul into making great books and other training materials.
Dan Gookin is the author of more than 120 titles. He has been writing about technology for over 20 years.
Dan combines his love of writing with his gizmo fascination to create books that are informative, entertaining, and not boring. Because his 120 titles have 12 million copies in print that have been translated into over 30 languages, Dan can attest that his method of crafting computer tomes seems to work.
Perhaps his most famous title is the original DOS For Dummies, published in 1991. It became the world's fastest-selling computer book, at one time moving more copies per week than the New York Times #1 bestseller (though as a reference, it could not be listed on the NYT Bestseller list). From that book spawned the entire line of For Dummies books, which remains a publishing phenomena to this day.
Dan's most popular titles include PCs For Dummies, Word For Dummies, Laptops For Dummies, and Droid X For Dummies. He also maintains the vast and helpful website, www.wambooli.com.
Dan holds a degree in communications/visual arts from the University of California, San Diego. Presently, he lives in the Pacific Northwest, where he enjoys spending time with his sons playing video games inside while they watch the gentle woods of Idaho.
Brien Posey is a freelance author and speaker, and 15-time Microsoft MVP with 20+ years of IT experience.
Prior to going freelance, Brien was CIO for a national chain of hospitals and healthcare facilities. He also served as the lead network engineer for the United States Department of Defense at Fort Knox, and has worked as a network administrator for some of the largest insurance companies in America. In addition to his continued work in IT, Brien is currently in his third year of training as a commercial scientist-astronaut candidate, in preparation for a mission to study polar mesospheric clouds from space. You can visit his personal Web site at brienposey.com.
Joli Ballew is a Windows Desktop Experience MVP, a technology trainer, and a writer.
Joli holds several certifications, including CompTIA A+, MCSE, MCDST, MCT, and MCTS: Office Project 2007 and Windows 7, Configuring. She has written over 50 books for Microsoft's Windows XP Expert Zone, over 400 articles for Bright Hub, and textbooks for Microsoft's MCDST certification and the MCTS: Managing Projects with Microsoft Office Project 2007 certification. Joli has created training videos for KeyStone Learning, and teaches computer classes at Brookhaven College and Collin College. She is also the Microsoft IT Academy coordinator at Brookhaven College. In her free time, she enjoys yoga, yard work, and teaching her cats, Pico and Lucy, new tricks. Find her books at her Amazon.com author page, or visit her website for more information.
Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.
Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.
Sean Colins is a management consultant, award-winning author, certified trainer, and entrepreneur.
Sean began his technology career at Disney Imagineering before starting his first technology consulting business, The Answer Company, in 1995. Sean eventually moved into a full-time position as publishing systems manager at Weider Publications, where he managed the Y2K remediation and led the world's largest fitness publishing company to transition its IT systems to the Macintosh platform. In 2002, he launched Core Professional Services, also known as CoreQuick, to channel his years of experience to benefit the most people possible, consulting with companies anywhere the work would take him. In 2006, company founder Lynda Weinman approached Sean to author content for Lynda.com, and as a result of the LinkedIn acquisition Sean's work may now be viewed in the collection at LinkedIn Learning. Now an award-winning author and public speaker with an established international audience, Sean continues to work with world-class business customers as a consultant and business coach, employing his many years of experience and training and his proven instincts to empower executives to course correct their organizations.
Fancy Mills has 20 years of experience in training, consulting, recruiting, and workforce management.
Fancy's experience focused in the technical support and contact center industries. As a Certified Workforce Manager, she has assisted companies in developing staffing and workforce management best practices and standard operating procedures. As a corporate trainer since 2000, she has certified thousands of support professionals, managers, directors, and corporate trainers around the world in virtual and classroom environments. In addition to training, she has developed and facilitated customized curriculum and training for Fortune 500 companies in the areas of process improvement, quality management, customer service, presentation, communication, and time management skills. Fancy has also served as a session speaker for various industry conferences and events such as Fusion, HDI, and ATD.