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Advance Your Skills as an IT Help Desk Specialist

IT help desk specialists need technical knowledge and strong customer service skills to be able to successfully resolve issues. Improve how you perform system administration and maintenance while also enhancing your skills in communication, time management, conflict resolution, and teamwork.
Advance your skills in resolving hardware and software issues.
Learn how to prepare for certification.
Enhance your communication skills for successful interactions.
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Part of your Lynda.com membership.

18 Hours of expert-created video tutorials
Practice to reinforce what you learned
Certify your achievement
Advance your career
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course illustration for Windows 10: Manage and Maintain Windows 10
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course illustration for Learning PC Maintenance and Performance
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course illustration for Troubleshooting Common PC Issues for Users
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course illustration for CompTIA A+ Cert Prep (220-901 and 220-902): The Basics
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course illustration for Innovative Customer Service Techniques
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course illustration for Communication Foundations
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course illustration for Writing Customer Service Emails
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course illustration for Phone-Based Customer Service
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course illustration for Time Management Fundamentals
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course illustration for Decision-Making Strategies
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course illustration for Teamwork Foundations
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course illustration for Conflict Resolution Foundations
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course illustration for IT Service Desk: Customer Service Fundamentals

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