Lou Adler explains the performance-based hiring process—the only validated methodology based on how top performers look for, compare, and accept one position over another.
1h 14m • COURSE
Finding and Retaining High Potentials with Kathrine Sharon
Win the war for talent by bringing the best and brightest to work for your organization. Learn how to identify, attract, and retain high potential employees.
1h • COURSE
Human Resources: Running Company Onboarding with Jeff Toister
Learn how to design and implement an onboarding process that will train new hires and set up employees for long-term engagement and growth.
42m 49s • COURSE
Setting Team and Employee Goals with Mike Figliuolo
Setting goals is key to getting the best performance from your team. Learn how to set employee goals to drive the behavior you want, establish business priorities, and help your employees focus on the right things.
1h 9m • COURSE
Delivering Employee Feedback with Todd Dewett
Discover how to give employees meaningful feedback so they can learn and grow.
1h 7m • COURSE
Effective Listening with Brenda Bailey-Hughes
Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
1h 8m • COURSE
Coaching and Developing Employees with Lisa Gates
Learn how to coach, transform, and empower employees and teams in ways that increase retention and improve the bottom line.
1h 5m • COURSE
Motivating and Engaging Employees with Todd Dewett
Learn how to motivate your team and retain their valuable contributions over time.
1h 50m • COURSE
Human Resources: Pay Strategy with Edward Lawler III
One of the world's leading experts on pay, Ed Lawler, explains the strategic role of pay in attracting and retaining employees and in organizational design and culture.
59m 4s • COURSE
You'll learn how to find and retain talent with these experts
Lou Adler is president of The Adler Group, an international consulting firm that helps companies implement performance-based hiring. He is the Amazon bestselling author of Hire With Your Head (2007), the Nightingale-Conant audio program Talent Rules! Using Performance-Based Hiring to Hire Top Talent (2007), and The Essential Guide for Hiring & Getting Hired (2013). Adler is a noted recruiting industry expert, international speaker, and columnist for a number of major recruiting and HR organization sites, including Society for Human Resource Management (SHRM), Human Resources Professionals Association (HRPA), Staffing Management Association (SMA), ERE, LinkedIn, Kennedy Information, and HR.com. He holds an MBA from UCLA and a BS in engineering from Clarkson University.
Katy Sharon is a leadership and organization development professional serving clients from 50 to 150,000 employees. She has 20+ years of experience in a range of industries. She is currently a consultant working primarily with technology companies to help them increase the effectiveness of their leaders and managers. Katy has held senior positions in human resources and talent management at Gap Inc., Levi Strauss, and Interactive Media. She has had consulting roles at Accenture, PDI Ninth House, and Alliance Leadership. Katy designs, develops, and facilitates management and leadership programs on a variety of topics, including management and leadership fundamentals, coaching and feedback, difficult conversations, developing others, and leading change. She has been a certified facilitator for situational leadership. She brings her certification as an executive coach to her facilitation, helping her to engage participants in a unique way. Katy's clients include Workday, New Relic, NetApp, Chegg, Pandora, ClearSlide, Electronic Arts, Informatica, Ubisoft, and Vanity Fair Outdoor. Katy has also facilitated management programs and has provided executive coaching services at Google, Salesforce, AOL, and Twitter. Katy has an MBA from the University of California, Berkeley, and a BA in international studies from Duke University. Katy was a Fulbright scholar in Paris.
Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock their hidden potential.
He is president of Toister Performance Solutions, Inc., a consulting firm that helps companies improve customer service. Jeff has appeared on numerous lists of top customer service experts including Global Gurus' World's Top 30 Customer Service Professionals, ICMI's Top 50 Thought Leaders to Follow on Twitter, and HDI's Top 25 Thought Leaders in Technical Support and Service Management.
Jeff is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service, a practical guide that helps leaders develop customer-focused cultures in their organizations. The book draws upon profiles of successful companies, shares cutting-edge research, and provides practical tools.
He is also a nationally recognized employee training expert, and was one of the first people to receive the Certified Professional in Learning and Performance certification from the Association for Talent Development. In 2015, Jeff was awarded the CPLP Contributor Award by ATD for his numerous contributions to the program. He is a past president of ATD's San Diego chapter, where he was a recipient of the WillaMae M. Heitman Award for distinguished service.
Jeff lives in California and serves clients throughout the United States.
Mike Figliuolo is the founder and managing director of thoughtLEADERS, LLC, a professional services training firm specializing in leadership development. He is a nationally recognized speaker and blogger on the topics of leadership, communications, decision-making, problem solving, and other critical business skills. An honor graduate from West Point, Mike served in the US Army as a combat arms officer. Before founding his own company, he was an assistant professor at Duke University, a consultant at McKinsey & Company, and an executive at Capital One and Scotts Miracle-Gro. He is the author of One Piece of Paper: The Simple Approach to Powerful, Personal Leadership (www.onepieceofpaper.com), Lead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results (www.leadinsidethebox.com), and The Elegant Pitch: Create a Compelling Recommendation, Build Broad Support, and Get it Approved (www.elegantpitch.com). Mike's blog and the programs he teaches can be found at www.thoughtleadersllc.com.
Dr. Todd Dewett is a leading speaker, writer, and coach in the leadership and life skills space.
Dr. Dewett is one of the world's most powerful voices in the leadership and life skills space. As a professional speaker, he inspires. As a writer, he educates. As a coach, he transforms. After beginning his career with Andersen Consulting and Ernst & Young, Todd served for ten years as a decorated professor of management, until speaking and writing became full-time pursuits. He is a TEDx speaker, Inc. magazine top 100 leadership speaker, and two-time #1 most viewed author at Lynda.com. His latest book is Show Your Ink: Stories about Leadership and Life. His unique take on leadership has resulted in quotes in the New York Times, BusinessWeek, Forbes, TIME, and hundreds of other outlets. Visit his home online at www.drdewett.com.
Brenda Bailey-Hughes is a Kelley School of Business senior lecturer who coaches executives on communication.
As a faculty member of the nationally ranked Kelley School of Business at Indiana University, Brenda teaches undergraduate communication courses, Kelley Direct MBA consulting and global leadership courses, and works on the Executive MBA partnership program between Kelley School of Business and Sungkyunkwan University in Seoul, South Korea. Professor Bailey-Hughes is an advocate of teaching global perspectives in the business environment and is a licensed mentor for students and business professionals seeking to improve their international competencies.
Brenda is a sought-after speaker who regularly presents at conferences and workshops on a variety of topics, including change management, presentation skills, intercultural communication, influential communication, and customer service. As co-owner of Team Performance, a consulting and training company, Brenda specializes in communication training and has coached many executives from Fortune 500 companies.
Brenda has a Master of Arts degree in Organizational Communication and Professional Development.
Lisa Gates is a negotiation consultant and executive coach who helps high-potential individuals negotiate powerful livelihoods. As cofounder of She Negotiates, she also designs training that help businesses and organizations empower women, on topics such as negotiation, conflict resolution, and the art of coaching in the workplace. She has been a frequent contributor to Forbes Woman, The Daily Muse, and LinkedIn, and the work of She Negotiates has been featured on NPR and CNN, and in The New York Times, Wall Street Journal, More Magazine, and Real Simple, among other publications.
Edward E. Lawler III is the Distinguished Professor of Business at the USC Marshall School of Business. He joined USC in 1978 and, during 1979, founded and became director of the university's Center for Effective Organizations (CEO). CEO has been recognized by Fortune and other publications as one of the country's leading management-research organizations. Professor Lawler has been honored as a major contributor to theory, research, and practice in the fields of human resources management, compensation, organizational development, and organizational effectiveness. Businessweek has proclaimed Lawler as one of the top six gurus in the field of management, and Human Resource Executive has called him one of HR's most influential people. Workforce Magazine has identified him as one of the twenty-five visionaries who have shaped today's workplace over the past century. National television appearances include The Today Show, as well as CNN, MSNBC, and CNBC. He is also a frequent speaker to executive and managerial audiences around the globe. Professor Lawler is the author of over 350 articles and 45 books. His most recent publications include Talent: Making People Your Competitive Advantage (2008), Useful Research: Advancing Theory and Practice (2011), Management Reset: Organizing for Sustainable Effectiveness (2011), and Effective Human Resource Management: A Global Analysis (2012).
Professor Lawler is the recipient of many awards, including Society for Human Resource Management's Michael R. Losey Award, for which he was the first recipient. He is also a consultant to many governments and corporations, including the majority of the Fortune 100.