Lou Adler explains the performance-based hiring process—the only validated methodology based on how top performers look for, compare, and accept one position over another.
42m 41s • COURSE
Finding and Retaining High Potentials with Kathrine Sharon
Win the war for talent by bringing the best and brightest to work for your organization. Learn how to identify, attract, and retain high potential employees.
1h • COURSE
Human Resources: Running Company Onboarding with Jeff Toister
Learn how to design and implement an onboarding process that will train new hires and set up employees for long-term engagement and growth.
42m 49s • COURSE
Setting Team and Employee Goals with Mike Figliuolo
Setting goals is key to getting the best performance from your team. Learn how to set employee goals to drive the behavior you want, establish business priorities, and help your employees focus on the right things.
1h 9m • COURSE
Delivering Employee Feedback with Todd Dewett
Learn how to provide your employees with meaningful feedback that helps them learn and grow.
27m 44s • COURSE
Effective Listening with Brenda Bailey-Hughes
Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
1h 4m • COURSE
Coaching and Developing Employees with Lisa Gates
Harness the power of coaching in the workplace. Learn how to use coaching to increase employee engagement, productivity, and results.
54m 4s • COURSE
Motivating and Engaging Employees with Roberta Matuson
Learn how to motivate and engage employees—a key management skill for leaders that want to increase productivity, employee retention, and the bottom line.
46m 34s • COURSE
Human Resources: Pay Strategy (2014) with Edward Lawler III
One of the world's leading experts on pay, Ed Lawler, explains the strategic role of pay in attracting and retaining employees and in organizational design and culture.
59m 4s • COURSE
You'll learn how to find and retain talent with these experts
Lou Adler is president of The Adler Group, an international consulting firm.
The Adler Group helps companies implement performance-based hiring. Lou is also the Amazon bestselling author of Hire With Your Head (2007), the Nightingale-Conant audio program Talent Rules! Using Performance-Based Hiring to Hire Top Talent (2007), and The Essential Guide for Hiring & Getting Hired (2013). Adler is a noted recruiting industry expert, international speaker, and columnist for a number of major recruiting and HR organization sites, including Society for Human Resource Management (SHRM), Human Resources Professionals Association (HRPA), Staffing Management Association (SMA), ERE, LinkedIn, Kennedy Information, and HR.com. He holds an MBA from UCLA and a BS in engineering from Clarkson University.
Katy Sharon is a leadership and organization development professional.
Katy has 20+ years of experience in a range of industries, serving clients from 50 to 150,000 employees. She is currently a consultant working primarily with technology companies to help them increase the effectiveness of their leaders and managers. Katy has held senior positions in human resources and talent management at Gap Inc., Levi Strauss, and Interactive Media. She has had consulting roles at Accenture, PDI Ninth House, and Alliance Leadership. Katy designs, develops, and facilitates management and leadership programs on a variety of topics, including management and leadership fundamentals, coaching and feedback, difficult conversations, developing others, and leading change. She has been a certified facilitator for situational leadership. She brings her certification as an executive coach to her facilitation, helping her to engage participants in a unique way. Katy's clients include Workday, New Relic, NetApp, Chegg, Pandora, ClearSlide, Electronic Arts, Informatica, Ubisoft, and Vanity Fair Outdoor. Katy has also facilitated management programs and has provided executive coaching services at Google, Salesforce, AOL, and Twitter. Katy has an MBA from the University of California, Berkeley, and a BA in international studies from Duke University. Katy was a Fulbright scholar in Paris.
Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock hidden potential.
He is president of Toister Performance Solutions, Inc., a consulting firm that helps companies improve customer service. Jeff has appeared on numerous lists of top customer service experts including Global Gurus' World's Top 30 Customer Service Professionals, ICMI's Top 50 Thought Leaders to Follow on Twitter, and HDI's Top 25 Thought Leaders in Technical Support and Service Management.
Jeff is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service, a practical guide that helps leaders develop customer-focused cultures in their organizations. The book draws upon profiles of successful companies, shares cutting-edge research, and provides practical tools.
He is also a nationally recognized employee training expert, and was one of the first people to receive the Certified Professional in Learning and Performance certification from the Association for Talent Development. In 2015, Jeff was awarded the CPLP Contributor Award by ATD for his numerous contributions to the program. He is a past president of ATD's San Diego chapter, where he was a recipient of the WillaMae M. Heitman Award for distinguished service.
Jeff lives in California and serves clients throughout the United States.
Mike Figliuolo is founder and managing director of thoughtLEADERS, LLC, a professional services training firm.
He is a nationally recognized speaker and blogger on the topics of leadership, communications, decision-making, problem solving, and other critical business skills. An honor graduate from West Point, Mike served in the US Army as a combat arms officer. Before founding his own company, he was an assistant professor at Duke University, a consultant at McKinsey & Company, and an executive at Capital One and Scotts Miracle-Gro. He is the author of One Piece of Paper: The Simple Approach to Powerful, Personal Leadership (www.onepieceofpaper.com), Lead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results (www.leadinsidethebox.com), and The Elegant Pitch: Create a Compelling Recommendation, Build Broad Support, and Get it Approved (www.elegantpitch.com). Mike's blog and the programs he teaches can be found at www.thoughtleadersllc.com.
Dr. Todd Dewett is one of the world's most watched leadership personalities.
He is an authenticity expert, best-selling author, best-selling educator at LinkedIn Learning, a TEDx speaker, and an Inc. Magazine Top 100 leadership speaker. He is a thought leader and expert on leadership, focused primarily on authenticity and aspects of relationships and leader behaviors that drive success at work. His unique take on leadership has resulted in quotes in the New York Times, Businessweek, Forbes, TIME, and hundreds of other outlets. After beginning his career with Andersen Consulting and Ernst & Young he completed his PhD in management and organizational behavior at Texas A&M University and enjoyed a career as an award-winning professor and scholar. Todd has delivered over 1,000 speeches and created a body of educational work enjoyed by over 20,000,000 professionals around the globe. His recent clients include Microsoft, ExxonMobil, Pepsi, Boeing, General Electric, Caterpillar, and hundreds more. Visit his home online at www.drdewett.com.
Brenda Bailey-Hughes is a Kelley School of Business senior lecturer who coaches executives on communication.
As a faculty member of the nationally ranked Kelley School of Business at Indiana University, Brenda teaches undergraduate communication courses, Kelley Direct MBA consulting and global leadership courses, and works on the Executive MBA partnership program between Kelley School of Business and Sungkyunkwan University in Seoul, South Korea. Professor Bailey-Hughes is an advocate of teaching global perspectives in the business environment and is a licensed mentor for students and business professionals seeking to improve their international competencies.
Brenda is a sought-after speaker who regularly presents at conferences and workshops on a variety of topics, including change management, presentation skills, intercultural communication, influential communication, and customer service. As co-owner of Team Performance, a consulting and training company, Brenda specializes in communication training and has coached many executives from Fortune 500 companies.
Brenda has a Master of Arts degree in Organizational Communication and Professional Development.
Lisa Gates is a career and leadership coach and the founder of Story Happens Here.
Lisa works with ambitious women who are committed to mastering their leadership stories, building their influence and stage presence, and activating their thought leadership reputations.
With a career that spans marketing and public relations to freelance writing to acting and improvisation, Lisa has learned a thing or two about interviewing, pitching, negotiating, and storytelling. As the former cofounder of She Negotiates, an internationally recognized consulting and training firm, Lisa has helped hundreds of women close their wage and leadership gaps. Her work has been featured on NPR, CNN, The New York Times, The Wallstreet Journal, The Atlantic, Glamour, and many others. To learn more, visit www.storyhappenshere.com.
Roberta Matuson is a global strategist, advisor, best-selling author, and the president of Matuson Consulting.
She helps organizations achieve dramatic growth and market leadership through the maximization of talent.
Known as The Talent Maximizer, Roberta is considered a leading authority on leadership and the skills and strategies required to earn employee commitment and client loyalty. A former executive, Roberta has the vantage point of understanding what it is like to work at all levels of the organization. At the age of twenty-four years old, she found herself catapulted into the executive suite. Shortly thereafter, Roberta was involved in taking the company through a public offering.
Roberta is the author of The Magnetic Leader: How Irresistible Leaders Attract Employees, Customers and Profits, Talent Magnetism: How to Build a Workplace That Attracts and Keeps the Best, and the international best seller Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around.
Edward E. Lawler III is the Distinguished Professor of Business at the USC Marshall School of Business.
He joined USC in 1978 and, during 1979, founded and became director of the university's Center for Effective Organizations (CEO). CEO has been recognized by Fortune and other publications as one of the country's leading management-research organizations. Professor Lawler has been honored as a major contributor to theory, research, and practice in the fields of human resources management, compensation, organizational development, and organizational effectiveness. Businessweek has proclaimed Lawler as one of the top six gurus in the field of management, and Human Resource Executive has called him one of HR's most influential people. Workforce Magazine has identified him as one of the twenty-five visionaries who have shaped today's workplace over the past century. National television appearances include The Today Show, as well as CNN, MSNBC, and CNBC. He is also a frequent speaker to executive and managerial audiences around the globe. Professor Lawler is the author of over 350 articles and 45 books. His most recent publications include Talent: Making People Your Competitive Advantage (2008), Useful Research: Advancing Theory and Practice (2011), Management Reset: Organizing for Sustainable Effectiveness (2011), and Effective Human Resource Management: A Global Analysis (2012).
Professor Lawler is the recipient of many awards, including Society for Human Resource Management's Michael R. Losey Award, for which he was the first recipient. He is also a consultant to many governments and corporations, including the majority of the Fortune 100.