hero image for Learning Path: Develop Your Customer Service Skills

Develop Your Customer Service Skills

Discover how to make your customers and their needs a primary focus, while at the same time developing and sustaining productive customer relationships. Develop skills for listening to customer needs, building rapport with those you're helping, and turning challenging customers into true allies.
Build key skills to deliver outstanding customer service.
Develop your customer service soft skills.
Learn to serve customers using social media.
Try for free

Part of your Lynda.com membership.

5 Hours of expert-created video tutorials
Practice to reinforce what you learned
Certify your achievement
Advance your career
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course illustration for Customer Service Foundations
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course illustration for Customer Service: Problem Solving and Troubleshooting
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course illustration for Building Rapport with Customers
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course illustration for Customer Service: Handling Abusive Customers
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course illustration for Creating Positive Conversations with Challenging Customers
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course illustration for Listening to Customers
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course illustration for Serving Customers Using Social Media

You'll learn customer service skills with these experts.