Learn how to deal effectively with others in antagonistic situations. Discover how to reduce tension or conflict. Review how to effectively settle disputes by focusing on solving the problems at hand—without offending egos. Evaluate the feasibility of alternative dispute resolution mechanisms.
Learn the essentials of effective conflict resolution.
Practice communication techniques to improve relationships.
Discover how to communicate clearly and compassionately.
Discover how to improve your relationships with your coworkers, clients, employees, and supervisors and find your way through conflict back to cooperation.
51m 13s • COURSE
Improving Your Conflict Competence with Craig Runde
Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.
46m 39s • COURSE
Fred Kofman on Managing Conflict with Fred Kofman
Learn the tools that turn conflicts into positive outcomes in this workshop-style course with LinkedIn Influencer and philosopher of leadership Fred Kofman.
59m • COURSE
Managing Team Conflict with Henna Inam
Learn how to confidently lead through conflict. Review the various sources of team conflict and learn how to defuse tricky situations using different approaches.
1h 10m • COURSE
Working with Difficult People with Chris Croft
Learn methods for recognizing the characteristics of some of the most common types of difficult people, and discover how to deal with these individuals more effectively.
1h 46m • COURSE
Working on a Cross-Functional Team with Doug Rose
Learn how to build and manage an effective cross-functional team.
1h 4m • COURSE
High-Stakes Communication with Jenna Lange
Manage your message, yourself, and stakeholders when tension is high. Get practical tips and real-life examples that can help you prepare to shine in high-stakes moments.
1h 4m • COURSE
Compassionate Directness with Arianna Huffington
Learn how to be a more honest, kind, and direct communicator. Arianna Huffington and Joey Hubbard discuss the art of compassionate directness.
40m 59s • COURSE
You'll learn conflict resolution skills with these experts.
Lisa Gates is a career and leadership coach and the founder of Story Happens Here.
Lisa works with ambitious women who are committed to mastering their leadership stories, building their influence and stage presence, and activating their thought leadership reputations.
With a career that spans marketing and public relations to freelance writing to acting and improvisation, Lisa has learned a thing or two about interviewing, pitching, negotiating, and storytelling. As the former cofounder of She Negotiates, an internationally recognized consulting and training firm, Lisa has helped hundreds of women close their wage and leadership gaps. Her work has been featured on NPR, CNN, The New York Times, The Wallstreet Journal, The Atlantic, Glamour, and many others. To learn more, visit www.storyhappenshere.com.
Craig E. Runde is director of the Center for Conflict Dynamics and Mediation Training Institute.
He oversees training and product development on the Center's array of conflict-management products, including the Conflict Dynamics Profile® assessment instrument, the Becoming Conflict Competent skills development course, and the Mediation Training Institute's portfolio of workplace-mediation courses. Craig is the coauthor of several books on workplace conflict management, including Becoming a Conflict Competent Leader, Building Conflict Competent Teams, and Developing Your Conflict Competence.
Craig received a BA from Harvard University, an MLL from the University of Denver, and a JD from Duke University. He has practiced law in Colorado, and has taught at the University of Minnesota Law School and at Wake Forest University.
Fred Kofman is a leadership development advisor at Google.Since 1990, Fred has designed and facilitated programs on leadership, personal mastery, team learning, organizational effectiveness, and coaching for thousands of executives and consultants worldwide. His book, Conscious Business: How to Build Value through Values, has been translated into more than 10 languages and has received numerous awards. In a New York Times interview, Facebook COO Sheryl Sandberg names Conscious Business as the book every business executive should read.After completing a PhD in economics from the University of California, Berkeley, Fred taught management accounting and control systems at the MIT Sloan School of Management, where he was named "Professor of the Year" in 1992. During his time at MIT, Fred worked alongside Peter Senge as a senior researcher at the Society for Organizational Learning. Fred has led seminars in the United States, Europe, South America, and Asia and has presented his research at numerous academic institutions. His academic articles have appeared in publications such as Econométrica, the Journal of Public Economics, the Fifth Discipline Fieldbook, and Organizational Dynamics. Prior to his current role at Google, Fred was a vice president and philosopher of leadership at LinkedIn.
Leadership expert Henna Inam is a team coach, author, and a former C-level leader at Fortune 500 companies.
As the CEO of Transformational Leadership Inc, Henna is an executive coach to C-level leaders who are creating transformation within organizations such as The Coca-Cola Company, The Home Depot, E.W. Scripps, and AMC Theatres. As a trusted advisor to these leaders, she helps them transform from within to create cultures of innovation, trust, and inclusion. Henna has 20+ years of experience in marketing, finance, and sales and has lived or worked in seven countries across four continents. She is the author of Wired for Authenticity, which won Leadership Book of the Year 2016. Her cutting-edge insights are regularly featured on Forbes.com and she has appeared on Fox Business, NPR, and CNNMoney online. Henna serves on the board of Engro Corporation, where she is also part of the Board Compensation Committee. She is also an organizer for TEDxWomen in Atlanta, GA. Find out more at www.transformleaders.tv.
Lecturer turned thought leader Chris Croft has trained 80,000+ people in project management and leadership.Chris has also provided instruction on time management and negotiation, and has trained six million people on Lynda.com and LinkedIn Learning. He comes from an operations background, having earned an engineering degree from Cambridge, qualified as a chartered engineer, and worked as a senior manager in manufacturing for 10 years. He earned an MBA and worked as a university lecturer at Bournemouth University Business School for four years before starting his own training company in 1992. Since then, he has been in constant demand as a speaker, and his free email tips are sent to over 20,000 people.His website, www.chriscroft.co.uk, offers a free email tip of the month, a wide-ranging and unusual blog, and free instant guides. Chris has also created numerous free iPhone and Android apps, notably his Jobs To Do app and his Daily Happiness Tips app.His book Time Management is available from Amazon and most bookshops. He has 11 other instant guide mini-books at www.lulu.com and on the Amazon Kindle Store, and recently published The Big Book of Happiness for the Kindle, as well as the rather eccentric Management Vegetables.
Doug Rose teaches Fortune 500s and next-gen project management professionals how to be agile and lead change.
Doug Rose specializes in organizational coaching, training, and change management. He's worked for more than 20 years transforming organizations with technology and training. He's helped several Fortune 500 clients optimize their business processes and improve productivity and delivery. His most recent book is Leading Agile Teams. He also teaches several lively and engaging courses at the University of Chicago, Syracuse University, Emory University, and the University of Virginia.
Doug has a master's degree in information management and a juris doctor (JD) degree. He is a certified Project Management Professional (PMP), Agile Certified Professional (PMI-ACP), Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), and CompTIA Certified Technical Trainer (CTT+), as well as a Cloudera Certified Developer for Apache Hadoop (CCHD).
Jenna Lange is the founder and president of Lange International.
Jenna’s journey to managing high-stakes moments began as a competitive figure skater where she learned to conquer her fears and perform. Sadly, that confidence did not carry through to help her with her deep fear of public speaking. (You can’t skate your way through that.)
With focused feedback and curiosity, she embarked on a lifetime journey to learn how to make an impact and project confidence when the stakes are high.
Twenty years, three international sales roles, and an MBA later, she turned to consulting and has helped hundreds of executives improve their impact in high-stakes communication moments.
Jenna’s experience spans countries, industries, and communication challenges. Jenna works with senior leaders at companies such as Microsoft, NBBJ, The Gates Foundation, The North Face, Expedia, Russell Investments, Google, Blue Shield of California, YouTube, and many more. Jenna also has extensive experience working with VCs to help founders and CEOs craft and deliver their stories for investors, customers, and partners.
Jenna earned her MBA from the Thunderbird School of Global Management, speaks fluent Spanish and conversational Portuguese, and worked for several years in Spain, Sweden, and Switzerland. She has conducted customized training programs to help international teams throughout Europe and Latin America sell, negotiate, and communicate more effectively and pitch to win large new accounts. She has delivered keynote presentations in Mexico, Argentina, Brazil, and Spain, as well as throughout the United States.
Before launching Lange International, Jenna spent five years as a principal consultant with Rogen International, a global communication consultancy, where she built and managed the company's West Coast operations. Jenna has been an adjunct professor at the University of Georgia Terry College of Business and the University of Washington Foster School of Business. Jenna’s book, Please Don’t Picture Them Naked, takes readers on a humorous tour of public speaking dos and don’ts. While Jenna’s ice skates are dusty after a young retirement from figure skating, when she is not working you will find her running or skiing with her husband and two children.
Arianna Huffington is the founder of The Huffington Post and Thrive Global.
She is also the author of 15 books, including, most recently, Thrive and The Sleep Revolution. In May 2005, she launched TheHuffingtonPost.com, a news and blog site that quickly became one of the most widely-read, linked to, and frequently-cited media brands on the Internet. In August 2016, she launched Thrive Global, a corporate and consumer well-being and productivity platform with the mission of changing the way people work and live by ending the collective delusion that burnout is the price one must pay for success.
Time named her in the 100 Most Influential People list, and Forbes named her in The World's 100 Most Powerful Women list. Originally from Greece, she moved to England when she was 16 and graduated from Cambridge University with an MA in economics. At 21, she became president of the famed debating society, the Cambridge Union.
She serves on numerous boards, including Uber and the Center for Public Integrity.
Her last two books, Thrive: The Third Metric to Redefining Success and Creating a Life of Well-Being, Wisdom, and Wonder and The Sleep Revolution: Transforming Your Life, One Night At A Time, both became instant international bestsellers.
She is a mother, sister, flat shoe advocate, and sleep evangelist.