Communication is essential during times of change. In this learning path, discover how and when to communicate during a crisis while managing your company's reputation and connecting with key stakeholders. Plus, learn communication foundations, such as effective listening and digital body language.
Communicate with internal and external stakeholders.
Learn crisis communication and reputation repair tactics.
Explore the role of emotional intelligence in communication.
Prepare your organization to communicate to key audiences in the event of a crisis that impacts your business or brand.
1h 2m • COURSE
Reputation Risk Management with Lida Citroën
Learn how to successfully manage your brand's reputation. Review key reputation risk management concepts and case studies, and discover how to mitigate a reputation crisis.
41m 1s • COURSE
Communicating in Times of Change with Tatiana Kolovou
Get the tools you need to strategize your communication efforts, craft the change communication message, manage difficult questions, overcome resistance, and more.
51m 47s • COURSE
Communicating Change in an Enterprise-Wide Transformation with Sheila Virani
Learn about how to develop a communication strategy that is intentional and strategic while building a set of practical tools to lead change in a successful enterprise-wide transformation.
39m 58s • COURSE
Organization Communication with Brenda Bailey-Hughes
Learn the dynamics of successful organizational communication, so you can communicate and lead more effectively.
1h 15m • COURSE
Effective Listening with Brenda Bailey-Hughes
Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
1h 4m • COURSE
Digital Body Language with Erica Dhawan
Learn how to use digital body language to close the empathy gap between you and your team.
25m 36s • COURSE
Communicating with Empathy with Sharon Steed
Learn how to converse empathetically so you can improve your one-on-one conversations with coworkers and your team interactions in the workplace.
37m 34s • COURSE
Communicating with Confidence with Jeff Ansell
Get simple communication tools, strategies, and tips to help you communicate with confidence.
1h 16m • COURSE
Communicating with Transparency with Mory Fontanez
Learn how to communicate with transparency to better serve your team and customers.
37m 44s • COURSE
You'll learn communication tips with these experts.
Laura Bergells has over 14 years of experience as a professional speaker and community builder.
Laura helps growing businesses hone their messages through public speaking, presentations, websites, blogs, and social media. She's worked extensively with business professionals to coach them in their communication skills, especially in moving beyond PowerPoint, and is often quoted in regional media as a communications and marketing expert. Her popular blog, Maniactive.com, is a must-read for those who deliver presentations to modern, media-savvy audiences. Laura is an adjunct instructor at the Seidman College of Business at Grand Valley State University and is a graduate of Michigan State University, with a BA degree in telecommunications and sociology. She earned her master's degree from Grand Valley State University. You can find her on Twitter @maniactive.
Lida Citroën is an international branding specialist who designs identities and teaches personal branding.
Lida is the principal of LIDA360, based in Denver, and an accomplished speaker and writer, often featured in the media, including MSNBC, Entrepreneur, U.S. News & World Report, Fortune, Forbes.com, Harvard Business Review, and CBS MoneyWatch. She is also the author of two books: Your Next Mission: A Personal Branding Guide for the Military-to-Civilian Transition, which offers personal branding, career, and professional tools and guidance to transitioning military veterans, and Reputation 360: Creating Power through Personal Branding, a best-selling guide to gaining competitive advantage through reputation management.
Lida spends her free time helping veterans transition from military to civilian careers. She writes for Military.com, is a volunteer for Employer Support of the Guard and Reserve (ESGR), speaks at national events on veteran hiring, and since 2010 has worked with the Wall Street Warfighters Foundation. She also conducts workshops, training seminars, and webinars to enlighten transitioning veterans about the challenges, opportunities, and advantages to be gained in the civilian sector.
Tatiana Kolovou is faculty member at the top-ranked Kelley School of Business at Indiana University.
She came to the United States as an "academic immigrant" from Athens, Greece. Now she teaches business communication and cross-cultural effectiveness. Tatiana consults with executives and teams at large companies to develop effective communication skills for the global enterprise.
Sheila Virani is an experienced change manager currently working on an enterprise-wide transformation for a large school district in Atlanta, Georgia. Sheila has supported transformations in financial services, manufacturing, retail, and technology services throughout various stages of the process. She is highly skilled at working with C-level executives to create alignment on the purpose of a transformation and translating it to stakeholders. Sheila is a strong program and project management professional and earned a master's degree in humanities and humanistic studies from the Institute of Education, University College London.
Brenda Bailey-Hughes is a Kelley School of Business senior lecturer who coaches executives on communication.
As a faculty member of the nationally ranked Kelley School of Business at Indiana University, Brenda teaches undergraduate communication courses, Kelley Direct MBA consulting and global leadership courses, and works on the Executive MBA partnership program between Kelley School of Business and Sungkyunkwan University in Seoul, South Korea. Professor Bailey-Hughes is an advocate of teaching global perspectives in the business environment and is a licensed mentor for students and business professionals seeking to improve their international competencies.
Brenda is a sought-after speaker who regularly presents at conferences and workshops on a variety of topics, including change management, presentation skills, intercultural communication, influential communication, and customer service. As co-owner of Team Performance, a consulting and training company, Brenda specializes in communication training and has coached many executives from Fortune 500 companies.
Brenda has a Master of Arts degree in Organizational Communication and Professional Development.
Erica speaks on global stages ranging from the World Economic Forum to companies such as FedEx and PepsiCo. She also serves as a board member to Lufthansa Innovation Hub. She has an MPA from Harvard University, an MBA from MIT Sloan, and a BS in economics from The Wharton School.
Sharon Steed is a corporate empathy and communications consultant as well as an international keynote speaker.
Sharon has spoken at companies on improving team communication and collaboration; at tech conferences on vulnerability as an asset; and has given a TEDx talk on empowering insecurities. A lifelong stutterer, she uses her speech impediment to teach both what empathy is and how to be empathetic. Her corporate empathy practice teaches organizations how to build a collaborative culture using principles of empathy. Sharon works with teams looking to boost productivity through improving collaboration as well as with individuals on effective, productive and positive communication strategies. To learn more about Sharon, visit her website, connect with her on LinkedIn or find her on Twitter.
Jeff Ansell is head of Jeff Ansell & Associates, a management consulting and communications training firm.
A veteran in coaching, PR, and journalism, Ansell has advised CEOs at many major companies including Wal-Mart, Proctor & Gamble, PepsiCo, and Ford. He has been a top-ranked speaker at conferences hosted by the International Association of Business Communicators (IABC) and the Public Relations Society of America (PRSA).
Ansell counsels senior level executives and front-line managers on how to frame issues and confidently communicate with stakeholders including media, shareholders, regulators, and the general public. In his coaching practice he has trained White House spokespeople and provided counsel to PG&E in the Erin Brockovich case.
Ansell served as senior vice president of Hill and Knowlton, a global PR firm. As a journalist, Ansell was a recipient of the Radio and Television News Directors Association Award for the Most Significant Contribution to the Improvement of News Gathering in the country.
Mory Fontanez is the founder of 822 Group, a value-based transformation consultancy.
A 15-year agency alumna, Mory launched 822 Group to help companies reestablish their values and create focus in a world filled with activities that lack connection. Core to her methodology is the idea that a company's values should be the driver of every action, not just a sign on the wall. Mory is an experienced strategist and counselor that has worked with global brands to create meaningful change within business operations, culture and consumer relationships. As a student of marketing, data, and psychology, Mory believes in creating true behavioral change that can be tied to measurable business results. Holding deep expertise in reputation, change management, and integrated brand positioning, Mory understands the connection between branding, marketing, culture, and operations. She has provided strategic counsel to clients functioning within highly regulated environments throughout the financial, technology, and consumer sectors—supporting efforts in B2B, B2C, and internal communications for Fortune 500 companies.