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Explore a comprehensive guide to human resources, including core responsibilities such as recruitment, hiring, compensation, training and development, and performance management.
56m 7s • COURSE
HR as a Business Partner with Michael McLernon
Learn about the role of human resources, and explore strategies and techniques that can help HR business partners become more effective in their roles, and help business leaders understand how to best partner with the HR function.
33m 16s • COURSE
Business Foundations with Eddie Davila
Learn the basic concepts underpinning all businesses, small to large, including manufacturing, sales, resource management, accounting, and economics.
2h 25m • COURSE
Connecting with Executives with John Ullmen
Develop confidence connecting with executives in a one-on-one setting.
43m 30s • COURSE
Organization Design with Amy Kates
Get a solid foundation in organization design. Learn about the core models, methods, and tools used by organization design practitioners.
55m 37s • COURSE
Talent Management with Kathrine Sharon
Adopt a top-notch talent management strategy that helps you recruit and retain employees who add value to your company.
40m 4s • COURSE
Human Resources in the On-Demand Economy with Wayne Cascio
How do you manage and lead an on-demand workforce? Get an overview of the management and HR issues facing employers of nontraditional employees like contractors, freelancers, and elancers.
1h 7m • COURSE
Employer Branding to Attract Talent with Roberta Matuson
Attract and retain the most talented employees. Learn a step-by step-plan for building an attractive employer brand.
1h 6m • COURSE
Human Resources: Managing Employee Problems with JoAnn R. Corley
Move from enforcer to advisor. Learn how to manage employee problems by coaching and viewing problems as opportunities for growth and enhancing your role as a strategic, HR business partner.
1h 27m • COURSE
Human Resources: Running Company Onboarding with Jeff Toister
Learn how to design and implement an onboarding process that will train new hires and set up employees for long-term engagement and growth.
42m 49s • COURSE
Communicating with Empathy with Sharon Steed
Learn how to converse empathetically so you can improve your one-on-one conversations with coworkers and your team interactions in the workplace.
1h 14m • COURSE
You'll learn HR skills with these experts
Wayne Cascio is a University of Colorado professor holding the Robert H. Reynolds Chair in Global Leadership.
He has served as president of the Society for Industrial and Organizational Psychology (1992-1993), chair of the SHRM Foundation (2007), the HR division of the Academy of Management (1984), and as a member of the Academy of Management's Board of Governors (2003-2006). From 2007-2014 he served as a senior editor of the Journal of World Business. He has authored or edited 28 books on human resource management, including Managing Human Resources (10th ed., 2015), Short Introduction to Strategic Human Resource Management (with John Boudreau, 2012), Investing in People (with John Boudreau, 2nd ed., 2011), and Applied Psychology in Human Resource Management (7th ed., with Herman Aguinis, 2011).
Wayne is a two-time winner of the best-paper award from the Academy of Management Executive for his research on downsizing and responsible restructuring. In 1999 he received the Distinguished Career award from the HR division of the Academy of Management. He received an honorary doctorate from the University of Geneva (Switzerland) in 2004, and in 2008 he was named by the Journal of Management as one of the most influential scholars in management in the past 25 years. In 2010 he received the Michael R. Losey Human Resources Research Award from the Society for Human Resource Management, and 2013 he received the Distinguished Scientific Contributions Award from the Society for Industrial and Organizational Psychology.
From 2011-2013 he served as chair of the U.S. Technical Advisory Group that is developing international HR standards, and currently he chairs the SHRM Certification Commission. His work is featured regularly in business media, including The Wall Street Journal, Newsweek, Time, The New York Times, National Public Radio, and Harvard Business Review, among others.
Michael McLernon is a senior human resources business partner at LinkedIn.
Michael has nearly 15 years of experience helping organizations succeed through the development of their most important asset—their people. Michael has spent his career as an external consultant focused on making HR functions more effective, and served as an internal leader for multiple compensation and benefit teams. In his role at LinkedIn, Michael partners with product leaders, managers, and employees to ensure that the company's talent strategy and programs support the evolving needs of the business.
Eddie Davila is the associate chair for the Supply Chain Management program at Arizona State University.In addition to serving as associate chair, Eddie is a principal lecturer for the highly ranked Supply Chain Management program in the W.P. Carey School of Business at Arizona State University. Eddie has taught over 30,000 students in person and millions more online via videos and digital textbooks. His digital content is used by both top-ranked universities and Fortune 500 companies around the world. He has also provided consulting services for companies in the energy, publishing, retail, technology, global health, and agriculture industries. Eddie likes to spend his spare time on a yoga mat.
Dr. John Ullmen is an executive coach and professor at the UCLA Anderson School of Management.
John Ullmen, PhD, is an internationally acclaimed executive coach who oversees MotivationRules.com and is on faculty at the UCLA Anderson School of Management, where his course on interpersonal communication was voted by students as one of the "top 10" experiences in their graduate program.
Dr. Ullmen is a frequent keynote speaker on how to influence for results without resorting to authority or relying on rewards and penalties. His most recent book, Real Influence: Persuade without Pushing and Gain without Giving In (Amacom, 2013), coauthored with Mark Goulston, is in print in many languages, and was chosen as one of the 30 Best Books in Business for 2013 by Soundview Executive Book Summaries.
Spanning a wide range of industries, his clients include industry leaders such as Apple, Bain & Co., Cisco, Deloitte, Disney, Genentech, Frito-Lay, Johnson & Johnson, Merrill Lynch, NASA, Nike, Oreck, Raytheon, St. Jude Children's Research Hospital, UBS, Verizon, Yamaha, and many others.
Dr. Ullmen also works with senior leadership teams, and one of the programs he created for a leading global firm was featured in a Harvard Business School case study on successful strategic and human capital change.
He received a BS from the U.S. Air Force Academy, a Master in Public Policy from Harvard University, and a PhD in organizational behavior from UCLA. He began his career as an officer in the U.S. Air Force, where he served in a global top-secret intelligence program and later at the U.S. Air Force Academy's Center for Character and Leadership Development.
Amy Kates is an organization design consultant, speaker, writer, coach, and facilitator.
Amy is a managing partner at Kates Kesler Organization Consulting—an organization design firm. She helps to guide business leaders in global and complex corporations through the process of aligning their organization to their strategy. In addition to her consulting work, Amy is the co-author of several books, including Bridging Organization Design and Performance. She also teaches at in the MBA program at the Danish Technical University and through Cornell University.
Katy Sharon is a leadership and organization development professional.
Katy has 20+ years of experience in a range of industries, serving clients from 50 to 150,000 employees. She is currently a consultant working primarily with technology companies to help them increase the effectiveness of their leaders and managers. Katy has held senior positions in human resources and talent management at Gap Inc., Levi Strauss, and Interactive Media. She has had consulting roles at Accenture, PDI Ninth House, and Alliance Leadership. Katy designs, develops, and facilitates management and leadership programs on a variety of topics, including management and leadership fundamentals, coaching and feedback, difficult conversations, developing others, and leading change. She has been a certified facilitator for situational leadership. She brings her certification as an executive coach to her facilitation, helping her to engage participants in a unique way. Katy's clients include Workday, New Relic, NetApp, Chegg, Pandora, ClearSlide, Electronic Arts, Informatica, Ubisoft, and Vanity Fair Outdoor. Katy has also facilitated management programs and has provided executive coaching services at Google, Salesforce, AOL, and Twitter. Katy has an MBA from the University of California, Berkeley, and a BA in international studies from Duke University. Katy was a Fulbright scholar in Paris.
Roberta Matuson is a global strategist, advisor, best-selling author, and the president of Matuson Consulting.
She helps organizations achieve dramatic growth and market leadership through the maximization of talent.
Known as The Talent Maximizer, Roberta is considered a leading authority on leadership and the skills and strategies required to earn employee commitment and client loyalty. A former executive, Roberta has the vantage point of understanding what it is like to work at all levels of the organization. At the age of twenty-four years old, she found herself catapulted into the executive suite. Shortly thereafter, Roberta was involved in taking the company through a public offering.
Roberta is the author of The Magnetic Leader: How Irresistible Leaders Attract Employees, Customers and Profits, Talent Magnetism: How to Build a Workplace That Attracts and Keeps the Best, and the international best seller Suddenly In Charge: Managing Up, Managing Down, Succeeding All Around.
JoAnn Corley-Schwarzkopf is the founder of JCS Business Advisors, a management consulting firm.
JCS helps companies increase profits and operate optimally by successfully connecting human behavior to better business outcomes through high-performance leadership and management teams. Joann's overriding business philosophy is "when we are our best human selves, we will have our best businesses." That philosophy is reflected in the pioneering work she does in improving the human quotient of leaders and managers.
Recognized globally as a top HR and management expert, she is also a passionate, inspiring business speaker and author. She shares that passion on such themes as creative and critical thinking, the human quotient in leadership, amplifying team synergy for increased productivity, emotional intelligence, holistic high-performance organizational leadership, and talent management.
Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock hidden potential.
He is president of Toister Performance Solutions, Inc., a consulting firm that helps companies improve customer service. Jeff has appeared on numerous lists of top customer service experts including Global Gurus' World's Top 30 Customer Service Professionals, ICMI's Top 50 Thought Leaders to Follow on Twitter, and HDI's Top 25 Thought Leaders in Technical Support and Service Management.
Jeff is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service, a practical guide that helps leaders develop customer-focused cultures in their organizations. The book draws upon profiles of successful companies, shares cutting-edge research, and provides practical tools.
He is also a nationally recognized employee training expert, and was one of the first people to receive the Certified Professional in Learning and Performance certification from the Association for Talent Development. In 2015, Jeff was awarded the CPLP Contributor Award by ATD for his numerous contributions to the program. He is a past president of ATD's San Diego chapter, where he was a recipient of the WillaMae M. Heitman Award for distinguished service.
Jeff lives in California and serves clients throughout the United States.
Sharon Steed is a corporate empathy and communications consultant as well as an international keynote speaker.
Sharon has spoken at companies on improving team communication and collaboration; at tech conferences on vulnerability as an asset; and has given a TEDx talk on empowering insecurities. A lifelong stutterer, she uses her speech impediment to teach both what empathy is and how to be empathetic. Her corporate empathy practice teaches organizations how to build a collaborative culture using principles of empathy. Sharon works with teams looking to boost productivity through improving collaboration as well as with individuals on effective, productive and positive communication strategies. To learn more about Sharon, visit her website, connect with her on LinkedIn or find her on Twitter.