Administrative professionals keep organizations running smoothly. Master the skills necessary to thrive in this fast-paced job, from effective communication and business etiquette to the must-have technology skills that are essential for all administrative professionals.
Learn the essentials of efficient and productive administrative work.
Communicate effectively and with confidence.
Master the fundamentals of the Microsoft Office suite.
Business Etiquette: Phone, Email, and Text with Suzanna Kaye
Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when.
58m 59s • COURSE
Learning Typing with Anson Alexander
Learn how to type fast, efficiently, and ergonomically.
47m 12s • COURSE
Time Management Fundamentals with Dave Crenshaw
Get time management strategies to stay organized, keep a clear mind, and be more productive—in work and life.
2h 53m • COURSE
Note-Taking for Business Professionals with Paul Nowak
Learn how to take better notes in business settings. Discover how to take notes more quickly, capture more ideas, and help prepare for different types of meetings.
47m 32s • COURSE
Communication Foundations (2013) with John Ullmen
Effective communication is more than what you say. Learn to overcome anxiety, improve your listening ability, hone your message, and deliver it better.
2h 5m • COURSE
Learning to Be Assertive with Chris Croft
Management trainer Chris Croft helps you understand how you can interact more successfully with others by being assertive.
54m 21s • COURSE
Learning Word 2016 with Nick Brazzi
Learn the basics of using Word, Microsoft's powerful word-processing software.
1h 13m • COURSE
Learning Excel 2016 with David Rivers
Get started with Excel 2016. Learn how to create, format, share, and print workbooks in Excel.
1h 10m • COURSE
Learning Outlook 2016 with Jess Stratton
Get started with Microsoft Outlook 2016. Learn to set up Outlook email, read and organize mail, save attachments, and more.
48m 1s • COURSE
Learning PowerPoint 2016 with Garrick Chow
Learn the basics of creating engaging presentations with PowerPoint 2016 for Windows.
1h 3m • COURSE
Learning Access 2016 with Adam Wilbert
New to databases? Get an overview of Access 2016, including building tables, defining relationships, and creating queries and reports.
1h 6m • COURSE
You'll learn administrative skills with these experts
Suzanna Kaye is a professional organizer and productivity expert.
Specializing in chronic disorganization, ADD, and disabilities, she brings to each client the knowledge of simplifying even the most difficult tasks. She has been a professional organizer since 2006, and comes from a background in business, finance, and education, with previous corporate positions including CFO, managing director, and teacher.
Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.
Dave Crenshaw is an author and leadership coach who has been featured in Time and USA Today.
Dave Crenshaw is the master of building productive leaders. He has appeared in Time magazine, USA Today, Fast Company, and the BBC News. His courses on LinkedIn Learning have received millions of views. He has written four books and counting, including The Myth of Multitasking: How "Doing It All" Gets Nothing Done, which was published in six languages and is a time management bestseller. As an author, speaker, and online instructor, Dave has transformed hundreds of thousands of business leaders worldwide. Find out more at DaveCrenshaw.com.
Paul Nowak teaches speed-reading and memory improvement at organizations such as NASA and Google.
Paul Nowak is the founder and program director of Iris Reading, the largest provider of speed-reading training and memory improvement. His workshops have been taught to thousands of students and business professionals in major cities throughout the world. He has been a guest speaker at universities that include Harvard, Stanford, and the University of Chicago. His training programs have been taught to employees of NASA, Google, and a number of other Fortune 500 companies.
Dr. John Ullmen is an executive coach and professor at the UCLA Anderson School of Management.
John Ullmen, PhD, is an internationally acclaimed executive coach who oversees MotivationRules.com and is on faculty at the UCLA Anderson School of Management, where his course on interpersonal communication was voted by students as one of the "top 10" experiences in their graduate program.
Dr. Ullmen is a frequent keynote speaker on how to influence for results without resorting to authority or relying on rewards and penalties. His most recent book, Real Influence: Persuade without Pushing and Gain without Giving In (Amacom, 2013), coauthored with Mark Goulston, is in print in many languages, and was chosen as one of the 30 Best Books in Business for 2013 by Soundview Executive Book Summaries.
Spanning a wide range of industries, his clients include industry leaders such as Apple, Bain & Co., Cisco, Deloitte, Disney, Genentech, Frito-Lay, Johnson & Johnson, Merrill Lynch, NASA, Nike, Oreck, Raytheon, St. Jude Children's Research Hospital, UBS, Verizon, Yamaha, and many others.
Dr. Ullmen also works with senior leadership teams, and one of the programs he created for a leading global firm was featured in a Harvard Business School case study on successful strategic and human capital change.
He received a BS from the U.S. Air Force Academy, a Master in Public Policy from Harvard University, and a PhD in organizational behavior from UCLA. He began his career as an officer in the U.S. Air Force, where he served in a global top-secret intelligence program and later at the U.S. Air Force Academy's Center for Character and Leadership Development.
Lecturer turned thought leader Chris Croft has trained 80,000+ people in project management and leadership.
Chris has also provided instruction on time management and negotiation, and has trained six million people on Lynda.com and LinkedIn Learning. He comes from an operations background, having earned an engineering degree from Cambridge, qualified as a chartered engineer, and worked as a senior manager in manufacturing for 10 years. He earned an MBA and worked as a university lecturer at Bournemouth University Business School for four years before starting his own training company in 1992. Since then, he has been in constant demand as a speaker, and his free email tips are sent to over 20,000 people.
His website, www.chriscroft.co.uk, offers a free email tip of the month, a wide-ranging and unusual blog, and free instant guides. Chris has also created numerous free iPhone and Android apps, notably his Jobs To Do app and his Daily Happiness Tips app.
Nick Brazzi is a staff author on productivity and mobile topics for LinkedIn Learning.
A former Apple educator, Nick has been teaching desktop productivity and video editing for over 10 years. Before joining lynda.com, he was a software trainer and instruction designer for Apple, and a regular guest speaker for several Macintosh user groups in the Silicon Valley. In his spare time, Nick demonstrates his skills in various unicycle-related sports.
David Rivers specializes in elearning and productivity. His clients include Microsoft and Corel.
Author, trainer, and learning and development expert David Rivers has over 20 years experience helping government, hi-tech, and healthcare businesses increase their efficiency and productivity by integrating technology tools. With deep experience in Microsoft Office, elearning tools, and assorted productivity tools such as FrameMaker and RoboHelp, David is passionate about helping people improve their workflows to recover time in their schedules. His clients include Microsoft, Corel Corporation, Halogen Software, and the City of Ottawa. David is also a published book author on topics ranging from Photoshop to Acrobat and the Microsoft Digital Image Suite.
Jess Stratton is a staff author and technology consultant who specializes in productivity software and mobile tech.
For over 10 years, Jess Stratton has operated her own technology consulting business, creating and maintaining databases for both enterprise and small-to-medium businesses, building websites, setting up networks, and coaching teams, employees, and individuals to harness the latest desktop and mobile technology for increased productivity. Jess is now a full-time staff author at lynda.com, in addition to being a regular and regarded presenter at Lotus Notes conferences and a contributing author for several industry print and web magazines, textbooks, podcasts, webcasts, and other popular sites, including Lifehacker.com. You can find Jess on her website at www.solacelearning.com or follow her on Twitter @NerdGirlJess.
Garrick Chow has authored 75+ training courses, and is a presenter at Macworld and AIGA.
Garrick Chow is a senior staff author at Lynda.com, and has authored dozens of courses, covering a diverse range of topics. He regularly leads live classes and seminars at private companies, government agencies, colleges, and universities. He has been a presenter at the Macworld conference, and at events for design associations such as AIGA and UCDA. His interests include audio and music production, digital lifestyle tools, and fitness-related apps and gadgets. When not sitting in front of a computer screen, Garrick can be found playing with the indie-rock band The Jellybricks (www.thejellybricks.com) or trail running. Visit him at www.garrickchow.com or follow him on Twitter @garrickchow.
Adam Wilbert is a data visualization expert who helps clients get better insights from their data.
As a consultant and trainer, Adam has spent over 5 years helping government, enterprise, and nonprofit clients use Access and Excel efficiently. Adam has developed Access databases for National Park Service managers and U.S. Geological Survey scientists, in addition to leading Access and Excel workshops throughout the United States through a partnership with Northwest Environmental Training Center. His in-depth multi-day training events benefit private firms such as Boeing and Verizon, NGOs, and government employees in agencies such as the Environmental Protection Agency, Bureau of Land Management, and the Army Corps of Engineers.
As the founder of CartoGaia, a cartography firm, Adam produces publication quality mapping products to explore awareness in the spatial arrangement of data in order to help guide policy and decision makers in a wide variety of environmental and business applications. He was chosen as a featured contributor to the inaugural edition of the North American Cartographic Information Society's Atlas of Design. You can connect with Adam on Twitter @awilbert or at adamwilbert.com.