Retail sales can be tough, but it can be a great job to kick-start your career. This learning path provides you with the skills not just to succeed in your retail sales job, but also to excel. Learn to start conversations, listen effectively, and truly understand what your boss is expecting and get a great head start.
Job Skills: Learning Retail Sales with Noah Fleming
Discover what it takes to succeed in a retail sales job. Learn about dressing for success, developing rapport with your boss and coworkers, and dealing with difficult customers.
14m 38s • COURSE
Mastering Conversations in Retail Sales with Paul A. Smith
Learn about the different kinds of conversations you're expected to have with retail customers, as well as how to navigate those conversations successfully.
29m 26s • COURSE
Retail Sales: The Importance of Listening with Myra Golden
Want your customers to feel understood? Boost your listening skills. Learn techniques that can help you foster a sense of connection and deliver a great customer experience.
18m 47s • COURSE
Customer Service at Your First Retail Job with David Brownlee
Set yourself up for success in your new retail job. Learn techniques that can help you consistently deliver top-notch customer service—regardless of what's going on around you.
23m 59s • COURSE
Rocking Your First Retail Sales Job with Elizabeth (McLeod) Lotardo
Learn how to shine in your very first retail sales gig. This course helps entry-level employees grasp how organizations operate and how they can be a star player on their team.
23m 17s • COURSE
You'll learn invaluable retail sales skills with these experts.
Noah Fleming is an author, speaker, and the president of Fleming Consulting & Co.
Noah—who has worked with companies with $2 million to $5 billion in annual revenue—is focused on showing clients how to find the most relevant leverage points to create lasting positive change in companies of any size. He's provided coaching and consulting to thousands of business owners, executives, and individuals looking to dramatically grow their businesses, showing them how to leverage the hidden assets they already have in place. In addition, Noah is the author of the #1 Amazon bestselling books in the categories of sales, marketing, and customer service, Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving and The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions.
Paul Smith is one of the world's leading experts in business storytelling.
Paul is one of the Top 100 Leadership Speakers of 2018 according to Inc. Magazine, a storytelling coach, and the bestselling author of the books Sell with a Story (#1 Amazon bestseller in Sales and Selling), Parenting with a Story, and Lead with a Story (#1 Amazon bestseller in Business Communication), which is already in its 11th printing and available in seven languages around the world. Paul is also a former consultant at Accenture and former executive—and 20-year veteran—of The Procter & Gamble Company.
As part of his research on the effectiveness of storytelling, Paul has personally interviewed over 250 CEOs, executives, leaders, and salespeople in 25 countries, documenting over 2,000 individual stories. Leveraging those stories and interviews, Paul identified the components of effective storytelling, and developed templates and tools to apply them in practice. His work has been featured in the Wall Street Journal, Inc. Magazine, Time, Forbes, Fast Company, the Washington Post, PR News, Success Magazine, and London's Financial Times, among others.
Paul holds a bachelor's degree in economics, and an MBA from the Wharton School at the University of Pennsylvania. He lives with his wife and two sons in the Cincinnati suburb of Mason, Ohio. He can be found at www.leadwithastory.com.
Myra Golden is an author, trainer, and keynote speaker.
For over 20 years, Myra has been helping companies improve the customer experience through her customer service training workshops. She has a master's degree in human relations and a bachelor's degree in psychology, helping her to understand the challenges of developing the best customer experience as it relates to the psychology of the employees.
Myra has helped McDonald's, Coca-Cola, Michelin, Frito-Lay, Vera Bradley and many others improve the customer experience through her training. She was named one of the top 10 customer service bloggers by Huffington Post, and she is the co-author of Beyond WOW: Defining A New Level of Customer Service.
David Brownlee is the founder and CEO of Pure Customer Service.
In addition to being the author of Rock Star Customer Service, David is one of the most watched customer service trainers in history. He has trained over half a million businesses and individuals from around the world in customer service through his online training, live events, and coaching programs.
He has conducted over 2,500 one-on-one coaching sessions and has created a training system to take you from where you are now in your customer service efforts to where you want to be.
For the last 20 years, David has been an entrepreneur obsessed with providing his clients with world-class customer service in various industries. He has spent thousands of hours researching best practices and documenting what works in the companies that are delivering amazing customer experiences.
His past clients include Paramount Pictures, McDonald's, Nike, and others.
When David is not on the road speaking to companies, he is enjoying his time with his wife Luna and his two young children in San Diego, CA.
Elizabeth McLeod is the vice president of client services at McLeod & More, Inc.
Elizabeth manages projects for clients like Google, G Adventures, and Hootsuite. She also spearheads McLeod & More's marketing and executive events. Before joining McLeod & More, Elizabeth worked in advertising in both Boston and London. She has an undergraduate education in advertising from Boston University, and a master's degree in industrial and organizational psychology.