Discover the skills required to become a customer support specialist and deliver outstanding customer service, including building rapport and communicating effectively with customers, providing the right assistance at the right times, de-escalating intense situations, and creating customer value.
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Discover the fundamentals of outstanding customer service.
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Learn to communicate with customers through any medium.
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Practice your problem-solving skills.
Courses
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1
Customer Service Foundations1h 11mCustomer Service Foundations
By: Jeff Toister
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
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2
Customer Service: Serving Customers Through Chat and Text38mCustomer Service: Serving Customers Through Chat and Text
By: Leslie O'Flahavan
Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.
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3
Talking to Customers32mTalking to Customers
By: Noah Fleming
Customer service reps must know how to actually talk with customers. This course covers tone, brevity, asking questions, and more.
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4
Creating Positive Conversations with Challenging Customers30mCreating Positive Conversations with Challenging Customers
By: Myra Golden
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
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5
Listening to Customers27mListening to Customers
By: Noah Fleming
Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, provide exceptional customer service.
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6
Building Rapport with Customers27mBuilding Rapport with Customers
By: Myra Golden
Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.
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7
Customer Service: Handling Abusive Customers36mCustomer Service: Handling Abusive Customers
By: David Brownlee
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Instructors
Jeff Toister
The Service Culture Guide
Madecraft
Leslie O'Flahavan
Noah Fleming
SMB Growth Expert | Keynote Speaker | 16+ Years Growing Businesses | $5B+ Revenue Generated for Our Clients | Creator of The 1-Day Sales Process™
Myra Golden
Long-Time Customer Service & De-escalation Expert
David Brownlee
2X #1 Best-Selling Author, Intl. Keynote Speaker, Top LinkedIn Learning Instructor with Over 1M+ Students, "I believe that you can make a positive difference in our world, one customer and one employee at a time." - DB