Become a Customer Support Specialist
Discover the skills required to become a customer support specialist and deliver outstanding customer service, including building rapport and communicating effectively with customers, providing the right assistance at the right times, de-escalating intense situations, and creating customer value.
This learning path was developed to support candidates applying for the customer support consultant roles that are part of the Shine program at LinkedIn. To learn more about Shine, please visit careers.linkedin.com/shine.
Discover the fundamentals of outstanding customer service.
Learn how to communicate effectively with customers.
Practice your problem-solving skills.
Try for free
Part of your Lynda.com membership.
6 Hours of expert-created video tutorials
Practice to reinforce what you learned
Certify your achievement
Advance your career
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