hero image for Learning Path: Become a Customer Support Specialist

Become a Customer Support Specialist

Discover the skills required to become a customer support specialist and deliver outstanding customer service, including building rapport and communicating effectively with customers, providing the right assistance at the right times, de-escalating intense situations, and creating customer value. This learning path was developed to support candidates applying for the customer support consultant roles that are part of the Shine program at LinkedIn. To learn more about Shine, please visit careers.linkedin.com/shine.
Discover the fundamentals of outstanding customer service.
Learn how to communicate effectively with customers.
Practice your problem-solving skills.
Try for free

Part of your Lynda.com membership.

6 Hours of expert-created video tutorials
Practice to reinforce what you learned
Certify your achievement
Advance your career
1
course illustration for Customer Service Foundations
2
course illustration for Writing Customer Service Emails
3
course illustration for Phone-Based Customer Service
4
course illustration for Customer Service: Managing Customer Expectations
5
course illustration for Customer Service: Problem Solving and Troubleshooting
6
course illustration for De-Escalating Intense Situations
7
course illustration for Customer Service: Creating Customer Value
8
course illustration for Innovative Customer Service Techniques

You'll learn customer support skills with these experts.