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Become a Customer Service Specialist

Get the skills you need to be able to provide excellent customer service—via email, phone, chat, social media post, or in person. Learn how to listen effectively and communicate professionally so you can become a customer service specialist.
Find out how to assess the needs of customers.
Learn ways to manage customer expectations.
Discover how to communicate effectively by phone, chat, posts, and email.
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Part of your Lynda.com membership.

10 Hours of expert-created video tutorials
Practice to reinforce what you learned
Certify your achievement
Advance your career
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course illustration for Customer Service Foundations
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course illustration for Communication Foundations (2013)
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course illustration for Effective Listening
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course illustration for Managing Customer Expectations for Frontline Employees
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course illustration for Customer Service: Creating Customer Value
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course illustration for Phone-Based Customer Service
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course illustration for Writing Customer Service Emails
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course illustration for Serving Customers Using Social Media
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course illustration for Working with Upset Customers
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course illustration for Building Resilience

You'll learn customer service skills with these experts