hero image for Learning Path: Become a Customer Service Specialist

Become a Customer Service Specialist

Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you're helping, and turn challenging customers into true allies.
Build key listening skills so your customers feel heard.
Develop your customer service problem-solving skills.
Learn to de-escalate challenging situations.
Try for free

Part of your Lynda.com membership.

5 Hours of expert-created video tutorials
Practice to reinforce what you learned
Certify your achievement
Advance your career
1
course illustration for Customer Service Foundations
2
course illustration for Customer Service: Problem Solving and Troubleshooting
3
course illustration for Building Rapport with Customers
4
course illustration for Customer Service: Call Control Strategies
5
course illustration for Customer Service: Handling Abusive Customers
6
course illustration for Creating Positive Conversations with Challenging Customers
7
course illustration for De-Escalating Intense Situations
8
course illustration for Customer Service: Serving Customers Through Chat and Text

You'll learn customer service skills with these experts.