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Become a Customer Service Manager

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Get the skills you need to establish processes and policies that guide your employees to deliver superior performance.
Learn the essentials of managing a contact center and team.
Manage customer expectations and build loyalty.
Develop customer surveys and win back lost customers.
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Part of your Lynda.com membership.

7 Hours of expert-created video tutorials
Practice to reinforce what you learned
Certify your achievement
Advance your career
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course illustration for Managing a Customer Contact Center
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course illustration for Managing a Customer Service Team
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course illustration for Quality Standards in Customer Service [2016]
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course illustration for Managing Customer Expectations for Managers
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course illustration for Building Customer Loyalty
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course illustration for Using Customer Surveys to Improve Service
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course illustration for Customer Service: Winning Back a Lost Customer
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course illustration for Leading a Customer-Centric Culture (2013)

You'll learn customer service management skills with these experts