The best reasons to try online chat customer service


show more The best reasons to try online chat customer service provides you with in-depth training on Business. Taught by Jess Stratton and Garrick Chow and Nick Brazzi as part of the Monday Productivity Pointers show less
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The best reasons to try online chat customer service

Hi there, I'm Jess Stratton. And welcome to Monday Productivity Pointers. Last week we talked about writing a customer service letter to file a claim. Well, an alternative to writing a letter or calling a customer support line on the phone, is using a live chat button on the company's website to type your grievance with a customer support rep on the other end. This can be a great way of solving your consumer issues. And I'm going to tell you a bit about why you might want to start doing it this way if you haven't done it already. So, let's talk about some reasons to try it out.

We'll start with some pros. Sometimes, on a website, you just can't find the company phone number. It could be buried. Or maybe they just have a form to fill out and you don't want to do that. But, they could have a big, click-here-to-chat button. So, why not? It's usually very easy to find on the website, so, it's a good starting point. It's also a matter of reading something versus li...

The best reasons to try online chat customer service
Video duration: 5m 9s 16h 20m Appropriate for all Updated Jul 18, 2016

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The best reasons to try online chat customer service provides you with in-depth training on Business. Taught by Jess Stratton and Garrick Chow and Nick Brazzi as part of the Monday Productivity Pointers

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