Join Chris Croft for an in-depth discussion in this video In their shoes, part of Customer Service Mastery: Delight Every Customer.
that they push the bill under the door early in the morning…so when you wake up, the bill's already there,…just underneath your door,…to save you having to queue to check out,…and I think that's a really nice system as well.…So that's another example of, you know,…in their shoes, what would they really want,…and the answer is they wouldn't want to have to queue up…to check out, 'cause you've got up, you've had breakfast,…you just want to get away quickly, don't you?…So I thought that was neat.…Another example was that I was staying in a hotel once,…and I came out to my car to get some stuff out of the boot,…and the car next to mine had a whole load of bird poo…'cause he parked just under the edge of a tree.…
Now, there was obviously a bird's nest…or something up there, and there's all this stuff…all over his windscreen, and it was quite a posh Mercedes,…and I remember thinking, ha, look at that,…the birds have pooed on his Mercedes,…and that's not very nice of me,…but I must admit, that's what I thought,…and then later on, I came out again…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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