From the course: Customer Service Mastery: Delight Every Customer
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The queen
From the course: Customer Service Mastery: Delight Every Customer
The queen
- Method number six is one I use quite a lot actually, which is what if the customer was the Queen? Or perhaps the President if you're watching this in another country although that seems you'd like your president. What if they were really, really important? What if they were Kate Bush or Kylie Minogue or some person who you worship, what would you do? So some examples of this, if the queen stayed at your hotel, you'd probably send a thank you letter later when you thank you for visiting our hotel, I hope everything was fine. So why not do that anyway? If you run a hotel, why not send them a thank you letter afterwards? Or if you run a training course for some people as well as just sending them the bill afterwards, why not send a little thank you letter saying, I really enjoyed meeting your team, it was really great, thank you for having me. So, that idea came from, what if it was the Queen? What if the queen…
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