Join Chris Croft for an in-depth discussion in this video The queen, part of Customer Service Mastery: Delight Every Customer.
- Method number six is one I use quite a lot actually,…which is what if the customer was the Queen…or perhaps you know the President…if you're watching this in another country.…Although that assumes you like your President.…What if they were really, really important?…You know what if they were Kate Bush…or Kylie Minogue or some person who you worship,…what would you do?…So some examples of this.…If the Queen stayed at your hotel,…you'd probably send a thank you letter later wouldn't you.…
Thank you for visiting our hotel.…I hope everything was fine.…So why not do that anyway?…If you run a hotel,…why not send them a thank you letter afterwards?…Or if you run a training course for some people…as well as just sending the bill afterwards,…why not send a little thank you letter saying…"I really enjoyed meeting your team, it was really great,…thank you for having me".…So that idea came from what if it was the Queen?…What if the Queen visited you, would you reserve a parking…space for her, or would you just think she'll have to find…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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