From the course: Conflict Resolution For Beginners
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The effect of leadership on conflict
From the course: Conflict Resolution For Beginners
The effect of leadership on conflict
- According to one 2016 study, 70% of employees believe managing conflict is a critically important leadership skill. "Workplace Conflict and How Businesses Harness It To Thrive," Jeff Hayes, CEO, CPP Inc. Difficult situations and conflict in general bring up a lot of negative feelings for leaders. As the one in charge, you know that ultimately conflict is going to reach your door and you are going to be expected to do something about it. If you are like most people, you try to put off that day of reckoning as long as possible, but avoiding conflict as a leader only fosters resentment, frustration and escalation of the conflict, and no team or business benefits from that. When you finish this lesson, you'll have a strategy to identify the negative thoughts and feelings that keep you from being a leader who can quickly and effectively respond to conflict. So what's getting in your way? When you were growing up, did the…
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