Join Chris Croft for an in-depth discussion in this video Be alert, part of Customer Service Mastery: Delight Every Customer.
- Suggestion number nine for generating ideas…to really delight your customers is…to be alert for service opportunities.…Just always be looking for what can I do…to really make them love me?…So for example, if somebody's bought something heavy…at a garden center, say, the staff could say,…would you like me to help you carry that to your car?…And if you see somebody struggling across the car park,…just run across, say can I help you with that?…Another example might be, this is a real one I saw,…actually, somebody had left their window open…at the airport car park.…
So they had their window down,…I think it was probably a hot day when they had arrived.…And they parked their car and they'd gone…on a holiday for two weeks, and of course,…while they're away, the weather had changed,…and it was tipping down with rain.…And the guy who drives the bus to…and from the car park had seen this car window open.…And he'd put a bag over it,…he just got an old supermarket carrier bag or whatever,…and he just put that over the person's window.…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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