Join Chris Croft for an in-depth discussion in this video Wrap up, part of Customer Service Mastery: Delight Every Customer.
- Congratulations, you've finished…my epic customer service course.…When I was recording this, I was thinking,…wow, 30 ways to come up with ideas…to delight your customers, that is a lot.…And it's not really designed for you…to watch all 30 in one go.…I mean, congratulations, respect if you did.…But what I'm thinking really is…that you would keep this course…and you'd refer back to it every now and then.…You know, maybe you could look at one a day,…or one a week, or even one a month, just to inspire you…to keep you thinking about what can I do…that will delight my customers.…
And don't just watch it on your own once a month,…but maybe with a few colleagues.…Just watch my little five-minute video, and just say,…okay guys, how can we do what Chris was saying?…What can we pull from that that we can really do?…And just keep working on it, keep brainstorming ideas,…and keep trying to improve all the time.…This is so important because if you can delight…your customers, you will sell a lot more,…and you'll make a lot more money in the end.…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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