From the course: Customer Service Mastery: Delight Every Customer
Join today to access over 22,600 courses taught by industry experts.
Worst case
From the course: Customer Service Mastery: Delight Every Customer
Worst case
- My fourth idea for helping you to generate ideas about how can you really delight your customers, is to imagine really bad service, and then reverse it. So, for example, a builder, what would be the worst builder? And, it probably be somebody who turns up with a filthy disorganized van, comes into your house, and makes loads of mess, and, I think you know, that's one of the things that people dread with builders, is the mess. So therefore, what would the ultimate fantastic builder be like? And, they'd have a spotless van, they'd be really smart looking, and when they come into your house, they would, rather than leaving mess, they would actually Hoover up after themselves, and we had a builder like that, he would bring his own Hoover and he would say, "Oh, you don't want brick dust in your Hoover, I brought my own, I'll do it." And, our house used to be cleaner after he'd been, than before he came, and that's…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.