From the course: Customer Service Mastery: Delight Every Customer
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What is easy?
From the course: Customer Service Mastery: Delight Every Customer
What is easy?
- The first way to think about how can you delight your customers is to think what's easy to give them? What do we already have that's easy for us to give, but would be valuable to them? So an example of this would be advice. You know, if you know good places to eat or good places to go on holiday, or if you know the person to contact, if you've got names of people, or if you've got IT expertise, if you know that this is the best software for this particular job that is something you can give a customer easily and it will be a delight factor for them. So, what knowledge do you have that you can give your customers? And it might be advice or it might be information. So, for example the IT person who comes to fix your computer or the washing machine repairer who sees lots of other customers, they may know and they may say, "Well, what I've noticed when you're using this particular type of washing machine you always want…
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