Join Chris Croft for an in-depth discussion in this video What is easy?, part of Customer Service Mastery: Delight Every Customer.
and it will be a delight factor for them.…So what knowledge do you have…that you can give your customers?…And it might be advice or it might be information,…so for example, the IT person who comes…to fix your computer or the washing machine repairer…who sees lots of other customers,…they may know and they may say well,…what I've noticed, when you were using…this particular type of washing machine,…you always want to make sure the fluff…doesn't build up too much, 'cause otherwise…it's going to lead to this problem later…and that will prolong the life of your machine.…
And that's a little bit of information…that's really useful,…which would delight your customer.…You're just going to step further than you need to,…rather than just, I've prepared your washing machine.…You want to give 'em that bit of…extra information or advice.…The next delight factor is progress updates.…So if you can tell your customer what's happening…with their job, then they're going to love that…and again, that's easy for you to give…because you know what the progress is,…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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