Join Chris Croft for an in-depth discussion in this video Watch and learn, part of Customer Service Mastery: Delight Every Customer.
Anyway let's look at some examples…of things that you might watch and spot…and then you could fix.…If you for example watch people taking their children…to have their hair cut and the kids…are all wriggling around and they're bored…and they're crying because they don't want to be there,…how could you solve that?…And the answer would be perhaps to have…a little DVD player next to the mirror…so while you're cutting their hair…they're just happily watching some children's program.…I've seen that done once but I thought…that was a brilliant idea…because that fixes the problem.…Another of my pet hates with hotels…is just slow check in.…
Find a quicker way to solve that.…Find some way that they can just swipe a card…or check in in advance or whatever.…And then another thing that's difficult…is when you need a replacement part for your car…let's say a wind screen wiper or something like that.…It's a total pain to find the exact…make and model.…Is it a Mark 3 Fiesta and is it the,…which year I don't know?…But recently I've seen I thing…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister43m 21s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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