Join Chris Croft for an in-depth discussion in this video Vital, part of Customer Service Mastery: Delight Every Customer.
- Customer service is a massively neglected area.…- Customer service is a massively neglected area.…People spend lots of time thinking about…People spend lots of time thinking about…making their product, or their service, unique.…making their product, or their service, unique.…Thinking about prices and advertising,…Thinking about prices and advertising,…and all that sort of thing.…and all that sort of thing.…And then the bit they don't remember…And then the bit they don't remember…is to give great service.…And, just to clarify, if you're making a product,…is an easy thing to understand.…You know, when you go in with a problem,…are you looked after?…So if I'm running training courses for people,…I still have a customer service element, don't I.…
Do I answer the phone when they ring me up,…and, you know, what if they want to change their mind…at the last minute, how flexible am I,…all that sort of thing.…So, customer service applies both to products and services.…And it's vitally important, it's how you are judged.…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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