Join Chris Croft for an in-depth discussion in this video Technology, part of Customer Service Mastery: Delight Every Customer.
If you take out more than 1,000 pounds,…it'll send you a little message…to say just to confirm…that this amount has gone out.…So that you know that nobody else…is taking money out that you don't want to.…You can also set it…so that if your balance goes below a certain amount,…it will tell you.…And I just love the way that you can personalize that,…that you get a text.…I guess it doesn't cost that much to do.…But it's a great system.…Another example would be the Jaguar cars,…now I don't own a Jag,…but apparently Jaguar cars have an app,…and it's really cool.…
So for example, you can start your engine…and you can stop your engine just from your phone.…Now, why would you want to do that?…Well, the answer is you might want to start your engine…while you're still indoors,…so that the car can warm up.…And you can even set the inside temperature…of your car on the app.…So you can think,…ah, I'll get it nice and warm for when I go out there.…So that's pretty cool.…Also, it remembers,…well, it knows from GPS where you've parked the car.…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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