From the course: Customer Service Mastery: Delight Every Customer
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Speed
From the course: Customer Service Mastery: Delight Every Customer
Speed
- Method #24 for delighting your customers is speed. Now, not every customer cares about speed. Someone to have a lovely chat, but a lot of customers like including me, just want it to be done quickly. So, I've already mentioned how, when I went to BMW they knew my name, but what was even better than that was they had all the paperwork ready and waiting. So they had about 10 people coming in that day and all 10 were already laid out on the desk at eight o'clock when I went in there. and they would say, "Good morning, Mr. Croft is a service till you've got today." And they would pick up my card and there it was. And I just thought, "That's fantastic." I love this place. There's no messing about, I just get served fast. So, how can we serve our customers quicker? Now, helplines are an interesting example because usually when you found out for help with your computer or your tele or whatever it might be, you have to…
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