Join Chris Croft for an in-depth discussion in this video Speed, part of Customer Service Mastery: Delight Every Customer.
it's service two you've got today,…and I would pick up my card,…and there it was, and I just thought that's fantastic.…I love this place.…There's no missing about, I just get served fast.…So how can we serve our customers quicker?…Now, helplines are an interesting example,…because usually, when you phone up…for help with your computer…or your telly or whatever it might be,…you have to wait ages before you get through,…and for the cost of just a few extra people on…that helpline, I mean, it's nothing,…and I think a really good company,…so for example, I've already been going…on about First Direct, my bank.…
When you ring them up,…you get served pretty much straight away,…and what they've done is they have paid a little bit more…to have some more people on the phone lines,…and will it be worth you doing that…so you can offer that really great service…to your customers, and then you'll be recommended…to more people and you'll get more business because of it.…As a bakery, down the road from where I live,…Posh Bakery, doing really good business,…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister43m 21s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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