How do you respond to negative feedback about your team's performance? What's the right balance of sharing criticism and motivating everyone to rebound from a setback?
- If there's one thing you can be sure to expect,…it's that everything won't go…exactly as you carefully planned.…As your team is working together to accomplish your goals,…you should be prepared to face…some unexpected challenges along the way.…Helping your team rebound from setbacks is critical.…First put the setback in perspective.…Sure, it isn't ideal…that you've been slowed down or stopped,…but it doesn't have to mean failure, either.…And in many cases,…the situation could always be worse.…
Take a moment to put this in perspective for yourself…and the rest of your team.…Think about the big picture…rather than the here and now of the moment.…Use this as an opportunity to learn and grow as a team.…As a manager,…you're probably already feeling a good amount of pressure,…and this detour your team is experiencing…isn't helping to alleviate it.…Make sure you give yourself a moment to regain perspective…and try to keep your cool.…Experienced leaders remain calm and composed during a storm.…
This inspires confidence in the rest of the team.…
- List the best arrangement for delegating responsibility.
- Recognize the characteristics of the five phases of the team development cycle.
- Explain the importance of taking time to build genuine personal relationships with team members.
- Identify the element that begins and ends the development cycle.
- Determine when to CC someone on a message.
- Recall the benefits of organizing venues for casual or informal contact among virtual team members.
- Summarize the steps to take following a discreet meeting with a difficult team member.