Join Chris Croft for an in-depth discussion in this video Promise, part of Customer Service Mastery: Delight Every Customer.
- Method number 27 out of …for delighting your customers is…to make a promise that you're going to look after them,…to remind people that you're doing a good job.…So the classic one is the John Lewis price promise…where they promise that they will always be the cheapest,…nobody will ever be cheaper than them.…Never knowingly undersold,…we will equal anybody else's price.…And they always say that.…So, not only are they giving you a great service,…but they're reminding you that they're doing it…and that's really the key.…
There are some fast food places where it says,…"If we don't serve you within five minutes,…"your meal will be free."…And that's an amazing thing to promise.…So better than just serving within five minutes,…to actually make that guarantee,…I mean that's really great, isn't it.…There's a type of mattress that you can buy…where they guarantee the quality.…So not just the speed of service,…but the quality could be guaranteed…and what they do is they say,…"We're going to sell you this mattress.…"Sleep on it for three months…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister43m 21s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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