Join Chris Croft for an in-depth discussion in this video Personal relationship, part of Customer Service Mastery: Delight Every Customer.
- Method number 10 out of 30 for generating ideas…for delighting your customers…is to make it into a relationship,…to make it feel like a relationship.…So when I rang up my Chinese takeaway for a meal,…they always go hello Mr. Croft, would you like your usual?…And it makes me think, maybe I eat too much Chinese food.…But of course all they've got is an automated system…that says it's Mr. Croft and he always has so and so,…but it makes me feel as if they know me.…
It makes me feel as if they care and that's great.…Now when I used to take my BMW in for servicing,…they did a similar thing, they used to know my name.…So I would arrive, park outside, I'd go in,…and they'd go good morning Mr. Croft,…you've brought your …And I remember thinking, wow, they know my name.…They actually know me.…And then I started thinking maybe…they look at my number plate when I arrive…and then they check on the computer, oh yes,…Mr. Croft, and then they greet me personally.…Now is that cheating?…And it is in a way, but it's still great,…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister43m 21s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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