Join Chris Croft for an in-depth discussion in this video Pause, part of Customer Service Mastery: Delight Every Customer.
- Okay, so that's the first half of my suggestions.…We've done 15, it's already quite epic, isn't it?…And I'm thinking rather than just keep plowing on…to number 16, 17, 18 now, why not pause for a moment…and just go back through and look at my 15 and see if…there's anything there that you could actually use.…And the way I'm imagining you would use this course anyway,…is that you wouldn't just sit down…and view all 30 methods.…I think that would just fry your brain.…But just pick one at random or perhaps do one a week…and then talk about it with some friends and say,…look, here's the video for this week,…how could we apply this?…And maybe if it doesn't work, go on to the next video…and two or three a week perhaps,…and work with some people and come out with some real ideas.…
So take your time over this.…You've got this course forever,…so you don't have to just sit and watch all 30,…but really think about each one and think about…how can I apply it?…And then, when you've really worked through the first 15,…then watch the second 15.…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister43m 21s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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