Join Chris Croft for an in-depth discussion in this video Nailing basics, part of Customer Service Mastery: Delight Every Customer.
- Idea number 15 about how to delight your customers…is that maybe just doing the basics could be a delight.…So, for example, if you call people back…when you said you'd call them,…that can be a delight factor.…I never expect people to call back,…and when they do, I actually think that's really good.…Or getting people's names right is obviously a basic,…but if somebody's got a really unusual name…and you get it right--…I'll give you an example of this.…There's an Indian lady I know called Ratna.…And I first encountered her when she was emailing me,…she was a customer.…
And she spells her name R-a-t-n-a,…and I always assumed she was called Rat-na,…and then, when I met her, somebody,…that's right, when I met her,…and I introduced myself, I said,…Hi, you know, I'm Chris, great to meet you.…She said, Hi, you know, I'm Raf-na,…and I said to her, oh, I thought it was pronounced Rat-na.…Have I been spelling it wrong all this time?…And she said, No, no, no, there is no H when you spell it,…but it is' pronounced Raf-na.…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister43m 21s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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