Join Chris Croft for an in-depth discussion in this video MMFI, part of Customer Service Mastery: Delight Every Customer.
- Method number 16 for really impressing your customers…is make them feel important.…I mentioned earlier on that actually the essence…of customer service is make people feel important.…Make everybody feel like the king, or the queen,…or the president.…That's the game.…So when I went into BMW, they knew my name,…and that made me feel really important.…I don't know whether I really was important,…but I felt important.…That's the essence.…So a really easy way to make people feel important,…is just to ask them questions and listen to what they say.…
Just ask them, have they traveled far,…or how's business, anything like that.…And really listen.…Show that you've listened by repeating back a little bit.…"Oh really?…You've come all the way from Birmingham?…That's quite a journey."…That makes people feel important.…So that's an easy way to do it.…But there are other methods you could have.…For example, one company I worked for,…we were making printing presses…and we were selling them all over the world,…and we had a little foreign visitors,…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister43m 21s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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