From the course: Customer Service Mastery: Delight Every Customer
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Introduction
From the course: Customer Service Mastery: Delight Every Customer
Introduction
- In this first section we're going to have a quick look at what customer service is. Why is it important? What does it consist of? We'll look at the fact that you've got basics and delight and then we were looking into the basics a little bit more. What are the basics that have to be right? And then in the second section later, we're going to look in a lot more detail at the delight side of things. So let's get started on section one.
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