Join Chris Croft for an in-depth discussion in this video Introduction: 20, part of Customer Service Mastery: Delight Every Customer.
- So we've already looked at the basics,…and there's a list of things there that you have to do.…But now, we're going to look at delight.…And, delight is more difficult,…because delight ideas are creative.…They seem to come from nowhere.…We're trying to think of ideas…that our competitors haven't thought about yet.…So, we need some methods or processes…to help get more delight ideas,…and I've got 30 for you here.…So, these are not delight methods you can use.…These are methods to help you to come up…with methods for delighting your customers,…if you see what I mean.…
And, there obviously will be all sorts of examples…I'm going to give which you can pinch,…and you absolutely can pinch as many as you like from this.…But as well as my examples,…what I'm really hoping…is that the processes I talk about…will help you to generate even more ways…to delight your customers,…and I'd recommend that you brainstorm them as a group…with your colleagues or with some friends.…So just sit down and think,…what are as many ways as we can think of…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister43m 21s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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