Join Chris Croft for an in-depth discussion in this video Great staff, part of Customer Service Mastery: Delight Every Customer.
- Tactic number …for trying to find ways to delight your customers,…and this is the final one of this epic course,…is to pay extra for great staff,…because you don't have to do everything…yourself as the manager.…You can't do everything yourself.…And even if you've got really good systems,…unless you've got great staff, it's not going to come across.…You need the creativity from the staff,…you need the attitude from the staff,…so pay extra to get really good staff.…
So, one of the things you'll get if you have…really good staff is you'll get extra knowledge.…So, down the road from here, where I live,…there's a little hardware shop on the corner.…And if you go in there and you say…the elastic band has broken in my Hoover, or whatever,…he'll go, "Ah, yeah, you want the type three,…"you want the 45 millimeter,"…and he'll go and get it, and he's got it.…And the guy in there just knows everything.…And someone like that is so invaluable.…And in fact, B&Q recently had a policy…to employ older people,…so that when you go in there for a problem…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister43m 21s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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