From the course: Conflict Resolution For Beginners
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Getting to the heart of it
From the course: Conflict Resolution For Beginners
Getting to the heart of it
- Have you ever known someone who talks on and on, but never gets to the point? Maybe it's your best friend, sibling, or your mom, yeah, that's tough, or worse, your boss. They have a lot to say about a problem they are experiencing, but somehow, you never get to hear what is really bothering them. This can happen even when you're helping someone through a conflict. Maybe you've asked them a lot of open questions, but they're struggling to say what really matters. Here, I'll teach you how to get people to focus on the heart of the issue by asking specific questions at just the right time. People are inclined to start by venting rather than getting to the point because most of us aren't listened to enough. Think about your own experiences. How many people in your life really do a good job of listening to you? Can you name them? Think about what happens when you get a chance to talk with them about a problem you're…
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