Join Chris Croft for an in-depth discussion in this video Flexibility, part of Customer Service Mastery: Delight Every Customer.
a bit of choice about how they do things,…a bit more flexibility than they're expecting?…So, for example, when I'm dealing with my customers,…they can phone me at the weekend if they want to.…And I might be out and about,…I might have to answer my mobile when I'm on a beach,…or whatever, but that's okay, that's fine.…Maybe I won't answer,…but at least they're welcome to phone me at the weekend,…it's not a problem.…Or they can phone me after 5:00 p.m.…So, a bit of flexibility about when…you deal with a person is one.…I mentioned earlier on I do love my bank,…First Direct, and they are 24/7.…
So, you can phone them at midnight,…you can phone them on Saturday night,…Sunday at 3:00 a.m., they are always there.…And that flexibility, I find that really useful.…And obviously, it costs them a little bit more…to have somebody on all the time,…but it might mean they're less busy during the daytime.…So, it may not cost them much at all.…But to give me that bit of flexibility, I love that.…Similarly, I mentioned Ocado delivering food,…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.