From the course: Human Resources: Managing Employee Problems
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Establish a reliable process
From the course: Human Resources: Managing Employee Problems
Establish a reliable process
- I'm amazed how many companies don't have a known and tested process in place for handling situations such as these. As HR professionals, we, along with our managers and leaders should have a documentation process. So what's the value of a set process? Well, first legal protection, a predetermined process ensures all appropriate action is taken and recorded, particularly in the midst of emotional upheaval. And second, effective talent management. It identifies situations that can be captured for professional development rather than just documented discipline. Third, it helps you quickly identify poor performers and bad behavior patterns, so that appropriate action can be taken sooner. And then fourth, a process supports leaders and managers so they can confidently handle problems. So what should you include in your process? First, the employee's perspective, as well as your managers and leaders, and it starts with…
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