Join Chris Croft for an in-depth discussion in this video Easy repeat others, part of Customer Service Mastery: Delight Every Customer.
- Method number 11 for generating delight ideas…is how can you make it easier for that customer…to come back to you a second time?…How can you make them become a regular customer?…So for example, I mentioned earlier,…if you have a photo of the previous haircut,…then it makes it really easy for them to come back…and have the same haircut again.…And if I had a regular thing where I went…and I always got exactly the right haircut,…I'd be locked in then,…and the thought of going somewhere new,…where they don't know what I want,…I'd be thinking I'm not going to risk that…I'll just go back to the one…So I think that would be a really nice idea,…and yet it's pretty rare.…
Do they take a photo of your haircut when you go?…They probably don't so that's a good idea.…And there are hotels where they have your details on file.…I quite often stay at Premier Inns,…not because they're very exciting,…but because their website…has already got all my details stored,…so I just go Premier Inn,…bah, bah, bah, and it's just dead easy.…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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