From the course: Customer Service Mastery: Delight Every Customer
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Easy repeat others
From the course: Customer Service Mastery: Delight Every Customer
Easy repeat others
- Method number 11 for generating delight ideas is how can you make it easier for that customer to come back to you a second time? How can you make them become a regular customer? So for example, I mentioned earlier, if you have a photo of the previous haircut, then it makes it really easy for them to come back and have the same haircut again. And if I had regular thing where I went and I always got exactly the right haircut, I'd be locked in then. And the thought of going somewhere new, where they don't know what I want, I'd be thinking, I'm not going to risk that. I'll just go back to the one that has a photo of me from last time. So I think that would be a really nice idea. And yet, it's pretty rare. You know, do they take a photo of your haircut when you go? They don't. So that's a good idea. And there are hotels where they have your details on file. I quite often stay at Premier Inns, not because they're very…
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