From the course: Conflict Resolution For Beginners
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Defining conflict
- No matter how many HR initiatives you may have in place, the workplace isn't immune to conflict. In fact, according to a 2008 study, employees around the world spend on average 2.1 hours per week dealing with conflict. That's over 100 hours a year. This number is even higher in the US where employees say they spend an average of 2.8 hours dealing with conflict weekly. And one in three say that conflict has led to attacks or personal injury. And conflict affects more than just those directly involved. Around 20% of US employees report that conflict has led to illness or absence from work, and 10% of workers report that a project failed, because of conflict. These statistics present important information about the need for conflict resolution in workplaces all over the globe. But what is conflict? When most people think about conflict resolution, they think about large negotiations or global crisis or divorce. The…
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