Join Chris Croft for an in-depth discussion in this video Creative swiping, part of Customer Service Mastery: Delight Every Customer.
If you are a restaurant,…I could actually book my seats online.…There was a map of the cinema…and I could move my little man onto the…and in fact you do that when you book seats…on an airline too don't you?…So I could have that in my restaurant.…I could have a map of the restaurant…and I could book whichever table I want online.…How about that for a great idea?…I just made that up 'cause I was thinking…what could a restaurant learn from a cinema.…Now what about airline to hotel?…What could a hotel learn from an airline?…And I think a big one is checking in in advance…'cause with the airline they always say…do you want to check in in advance…and I've noticed actually recently…some hotels now have started to say…would you like to check in in advance?…And then when you arrive it's all just done.…
They just give you an envelope, everything's in there,…your key, everything's just sorted…'cause when you arrive after driving for several hours,…it's late at night, you're tired,…the hotel really needs to just be able…to give you it straight away.…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister43m 21s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.