This course was created by Madecraft. We are pleased to host this training in our library.
Skill Level Beginner
- How often have you heard someone say, I hate conflict? So many of us are notorious for doing whatever we can to smooth out or gloss over something or someone that's bothering us, rather than facing the challenge head on. But in the workplace, avoiding conflict can easily escalate into bigger and bigger problems. If you keep pretending nothing is happening, you could end up in a bitter dispute with a coworker or with heaps of failed projects, unable to get things back on track. Luckily, that doesn't have to be the case. You can learn how to deal with your feelings around conflict and how to face and resolve it in the workplace. I'm Lynne Maureen Hurdle. I'm a conflict resolution strategist, and my mission is to help millions of people change their relationship with conflict in order to engage in it confidently, productively, and successfully. In this course, I'll make it clear why conflict resolution is so important and help you understand why you may have such negative associations with conflict. You'll learn how to become a better listener and how to respond when conflict is taking place. I'll also show you how to engage with conflict rather than avoiding it, and how to accomplish that essential task of reaching a resolution. Conflict can be scary, I know, but if you're listening to this then you're ready to stop avoiding and start tackling conflict head on. Let's dive in.