Join Chris Croft for an in-depth discussion in this video Communicate, part of Customer Service Mastery: Delight Every Customer.
- Method number 28 to delight your customers is…to be brilliant at communication.…Communicate as much as you can with your customers.…Communication doesn't cost much.…It could even be free if it's automated.…So how can you give the maximum communication?…A few examples of this, tracking your parcel,…wouldn't it be great if you knew where your parcel was…and you could see it on a map…or you got little texts just to say it's been dispatched,…just to say it's at the depot,…just to say you'll get it tomorrow?…And this is starting to happen quite a bit now, isn't it?…So maximum communication.…
Then there's making sure…you've got a great voicemail message,…saying you'll call them back the same day,…telling them when you're calling them back,…and then making sure you do call them back…when you've promised.…So that's all part of communication.…Another good one will be if they could say,…we'll contact you when it comes in to stock.…And I find quite often they say,…sorry we don't have it.…And I say, well, can you tell me when it comes in?…
- Creative swiping
- Breaking the rules
- Nailing the basics
- Contact points
Skill Level Beginner
Customer Service: Creating Customer Valuewith Jill Griffin33m 14s Intermediate
Innovative Customer Service Techniqueswith Jeff Toister44m 49s Intermediate
Managing a Customer Service Teamwith Jeff Toister1h 32m Intermediate
1. What Is Customer Service?
2. Ways to Generate Ideas, Part 1
3. Ways to Generate Ideas, Part 2
4. Ways to Generate Ideas, Part 3
5. Ways to Generate Ideas, Part 4
Wrap up1m 44s
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